Key Responsibilities

• Participate in a comprehensive training program across various hotel departments, including Front Office, Food & Beverage, Housekeeping, Kitchen, Human Resources, Finance, and Sales & Marketing.
• Learn and apply company policies, procedures, and service standards.
• Assist departmental managers in the daily operations and administrative functions.
• Ensure exceptional guest service by maintaining high standards of hospitality and professionalism.
• Observe and support operational processes to identify opportunities for improvement and efficiency.
• Prepare reports, presentations, and project assignments as directed by management.
• Participate in departmental meetings, training sessions, and management briefings.
• Develop knowledge of hotel systems, procedures, and performance indicators.
• Assist in handling guest inquiries, complaints, and requests in a professional and timely manner.
• Support the implementation of hotel initiatives, events, and special projects.
• Maintain effective communication and teamwork with colleagues across all departments.
• Ensure compliance with health, safety, hygiene, and security standards.
• Demonstrate flexibility by working in different departments and shifts as required.
• Complete all assigned training modules, evaluations, and development plans within the specified timelines.

Qualifications and Requirements

• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Previous internship or work experience in the hospitality industry is an advantage.
• Strong communication and interpersonal skills.
• Excellent customer service orientation.
• Good organizational and problem-solving abilities.
• Proficient in Microsoft Office applications.
• Ability to work independently and as part of a team.
• Positive attitude, willingness to learn, and adaptability.
• Fluent in English and French; additional languages will be an advantage.