Join our esteemed team, we seek an experienced Butler Service Manager. Our establishment prides itself on delivering unparalleled hospitality and a memorable experience for our guests. If you have a passion for service excellence and a commitment to cultivating luxury experiences, we invite you to explore this opportunity.

As the Butler Service Manager, you will lead a dedicated team responsible for providing personalized service to our guests. You will oversee the daily operations of our butler services, ensuring that every guest feels valued and attended to. Your role will involve:

• Own the full butler programme, people, process, standards, and guest outcomes
• Recruit, develop, and retain a team of skilled butlers; build succession depth and a culture of pride in craft
• Design and deliver structured training and onboarding programmes aligned to St. Regis brand standards and Forbes five-star criteria
• Establish and continuously refine standard operating procedures, service rituals, and butler deployment models
• Oversee scheduling, rostering, and labour productivity to maintain exceptional coverage within budget parameters
• Manage butler pantry operations, amenity programmes, and equipment budgets
• Drive pre-arrival intelligence, guest preference capture, and in-stay personalisation across all channels
• Personally manage the most complex VIP, diplomatic, and long-stay guests and relationships
• Collaborate closely with F&B, Housekeeping, Spa, Concierge, and Sales to deliver seamlessly integrated luxury experiences
• Serve as a visible resort leader, contributing to wider operational planning and cross-departmental projects

We are looking for a candidate who possesses a Bachelor’s degree (Licence Bac +3) and has relevant experience in luxury service management within the tourism or travel industries. Key attributes include:

• Minimum 7 years in luxury hospitality butler or guest services, with at least 3 years in a management role
• Proven track record of leading and developing high-performing butler or concierge teams
• Deep fluency in St. Regis or comparable luxury brand service standards
• Bilingual in English and French, essential; a third language is a strong advantage
• Experience in a resort, island, or Indian Ocean property highly desirable
• Exceptional interpersonal presence, cultural sensitivity, and composure under pressure
• A genuine passion for luxury hospitality and for mentoring others to feel the same

At our organization, we value diversity and inclusion, fostering a work culture where everyone can contribute and feel respected. Join us in creating unforgettable experiences for our guests while advancing your career in a rewarding and supportive environment.