Key Responsibilities:

• Supervise and coordinate housekeeping staff to ensure high standards of cleanliness, safety, and guest satisfaction.
• Conduct room and public area inspections, ensuring compliance with hotel quality standards and implementing corrective actions when necessary.
• Schedule staff shifts, manage attendance, and ensure adequate departmental coverage based on occupancy levels.
• Monitor inventory of housekeeping supplies, linens, and equipment, and coordinate purchasing requirements.
• Handle guest requests, inquiries, and complaints professionally, ensuring prompt resolution and service recovery.
• Collaborate with other hotel departments to deliver seamless guest experiences and accommodate special requests.
• Ensure compliance with health, safety, hygiene, and hotel policies, including risk assessments and accident reporting.
• Train, mentor, and develop team members through coaching, performance appraisals, and ongoing skills development programs.
• Maintain accurate departmental records, reports, budgets, and productivity metrics.
• Foster a positive work environment through effective communication, teamwork, motivation, and employee engagement.
• Oversee VIP rooms, long-stay guests, and special accommodation requirements to ensure exceptional service standards.
• Support Human Resources initiatives by ensuring compliance with employment regulations, company policies, and staff welfare procedures.