Application Support & Maintenance

• Provide day-to-day technical support for business applications and end users.
• Troubleshoot and resolve issues related to POS systems, Oracle Fusion ERP, Oracle APEX applications, and integrated platforms.
• Manage application releases, upgrades, patches, and enhancements.
• Monitor system performance and ensure operational continuity.
• Perform root cause analysis and implement preventive measures to reduce recurring incidents.

Development & Integration

• Develop, maintain, and optimize backend processes, APIs, database objects, and system interfaces.
• Support integrations between POS systems, Oracle APEX, Oracle Fusion ERP and third-party applications.
• Design and implement solutions using PL/SQL, C#, REST APIs, SOAP services, and other integration technologies.
• Participate in business process automation and digital transformation initiatives.
• Ensure data consistency and integrity across integrated systems.

Reporting & Data Management

• Design, develop, and maintain operational and management reports.
• Develop and support dashboards using Power BI and other reporting tools.
• Analyze business data and provide actionable insights to stakeholders.
• Ensure data accuracy, synchronization, and reporting consistency across systems.

Project Coordination

• Coordinate with business users, vendors, Oracle representatives, and external stakeholders.
• Gather and analyze business requirements and translate them into technical solutions.
• Support system testing, deployment, change management, and user acceptance testing.
• Participate in ERP enhancement projects and process improvement initiatives.

 

User & Operational Support

• Respond to user queries and technical incidents within agreed service levels.
• Conduct user training and knowledge-sharing sessions.
• Develop and maintain user guides, technical documentation, and operational procedures.
• Assist departments in optimizing business processes and system utilization.

Infrastructure & Administration

• Support Oracle APEX server administration and environment management.
• Assist with Oracle licensing, audits, compliance activities, and vendor interactions.
• Monitor interfaces, scheduled jobs, and data synchronization processes.
• Maintain system documentation and technical standards.

 

 Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or related field.
• Minimum 5 years' experience supporting Oracle Fusion ERP environments.
• Strong knowledge of Oracle Fusion ERP, Oracle APEX, Oracle Database, SQL, and PL/SQL.
• Experience with REST/SOAP APIs, system integrations, and reporting tools such as Power BI and OBIEE.
• Experience in .NET/C# development is an advantage.
• Exposure to Retail, Distribution, Manufacturing, or FMCG environments will be an asset.

Key Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Customer-focused with a proactive approach to continuous improvement.
• Ability to manage multiple priorities and work effectively within cross-functional teams.