. Merchant Onboarding Support

• Follow up on new merchant onboarding processes to ensure timely completion.
• Verify that all contracts are properly signed and approved by the CEO.
• Coordinate the transfer of completed onboarding documents to the Customer Service (CS) Team.
• Schedule and coordinate appointments for POS installation with merchants.
• Follow up with merchants regarding any missing documents, photos, logos, menus, or other required information.
• Maintain accurate onboarding records and update internal tracking systems.

2. Marketing Coordination

• Assist in the execution and monitoring of marketing campaigns.
• Follow up on the marketing calendar to ensure activities are implemented according to schedule.
• Coordinate with relevant teams regarding promotional campaigns and merchant boosts.
• Monitor campaign progress and provide regular updates to the Sales Manager.
• Assist in preparing marketing reports and campaign performance summaries.

3. Administrative & Communication Support

• Serve as a liaison between the Sales Department, Accounts Department, and Customer Service Team when the Sales Manager is attending meetings or working on the field.
• Respond to routine operational queries and ensure smooth communication between departments.
• Follow up on pending actions and ensure deadlines are respected.
• Assist in preparing reports, presentations, and meeting summaries.

4. Field Support & Customer Engagement

• Accompany the Sales Team during field visits when required.
• Participate in flyer distribution campaigns and promotional activities.
• Assist during merchant visits, customer meetings, and business development activities.
• Support the team during events, activations, and marketing initiatives.

Qualifications

• Strong organizational and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Professional attitude with strong attention to detail.
• Willingness to travel for field activities when required.

Skills & Competencies

• Excellent follow-up and coordination abilities.
• Strong interpersonal and customer service skills.
• Problem-solving mindset.
• Ability to work independently and as part of a team.
• Time management and prioritization skills.