KEY RESPONSIBILITIES

· Be fully conversant with the facilities, services and special promotions offered by the Hotel and pass this information on the guest whenever the possibility arises in order to maximized Hotel sales

· Provide a hospitable service to standards as per the company standards

· Process all incoming and outgoing calls accurately and courteously

· Record and control wake up calls accurately

· Page guests in co-operation with concerned departments

· Record all call entries in logbooks.

· Assist guests with international calls and directory queries

· Call guests by name whenever possible

· Whenever possible to anticipate guests need, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner

· Call staff member when requested

· Abide by principles of guest privacy

· Handle guests needs or requests and reports complaints to the Supervisor

· Report on logbook daily

· Monitor bill call costs

· Aware of local telephone listings and frequently dialed numbers

· Strictly abide by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

· Advise defects on switchboard equipment to Supervisor

· Maintain a clean work environment

· Attend to all guest queries and requests promptly

· Maintain detailed knowledge of the Hotel’s fire, life and safety system

· Maintain detailed knowledge on the Emergency Response Team and workings of the switchboard room in this regard

· Maintain Hotel Information

· Operate the hotel switchboard and deal with all internal and external call, according to procedures

· Perform any duties and tasks entrusted to you by InterContinental Mauritius within the framework of your band category, according to your skills and competencies.