KEY RESPONSIBILITIES

· Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.

· Oversees laundry/Linen room operations.

· Schedules routine inspections of all housekeeping areas with the Assistant Executive Housekeeper and other supervisory personnel.

· Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.

· Manages spring cleaning schedules.

· Informs other departments of housekeeping matters that concern them, particularly the Linen Room Department., the Engineering Department, the Front Office and the Food and Beverage department.

· Maintains open channels of communication with other department Heads and the Rooms Division Manager.

· Establishes and maintains effective human relations and work with the Human Resources to ensure that the team members’ performance is effectively managed.

· Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of housekeeping personnel.

· Conducts regular department meetings.

· Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost.

· Supervises outside contractors to ensure contractual compliance.

· Implements and controls Housekeeping procedures that provide for the health and safety of personnel and

guests, such as lost and found service, key control, security and emergency procedures and environmental procedures.

· Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats.

· Comply with the company corporate code of conduct at all times.

· Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.

· Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.

· Have the desire and ability to improve your knowledge and abilities through on-going training.

· Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

· Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

· Familiarize yourself with emergency and evacuation procedures.