Main Purpose of the Position

To welcome and assist guests in a professional and courteous manner, manage restaurant reservations and seating arrangements, and accurately process guest bills and payments while ensuring excellent customer service at all times.

Key Responsibilities:-

• Welcome and greet guests upon arrival with a warm and friendly attitude.
• Escort guests to their tables and provide menus.
• Plans and organizes work, based on Day Events Report.
• Takes cash from the different outlets and exchange with the Internal Controller for denominations.
• Makes store requisition for all stationery items needed.
• Handles all cash and credit card payment from clients.
• Fills in float book and makes entries on the system.
• Issues bills to be signed and settled by clients, based on the “Bon de Commande” received from Chef de Rang
• Verifies whether clients’ details (Name & Room Number) on bills are correct and close bills on the system.
• Hands all bills, “Bon de Commande”, and cash collected to the Front Office Assistant.
• Prepares Cash Book Report at the end of the month and submits to the Financial Controller.