Role Purpose

The Documentation Coordinator is responsible for ensuring the accurate preparation, processing, verification, and maintenance of reinsurance documentation within agreed service standards and operational procedures.

The role plays a critical part in supporting brokers, clients, reinsurers, and internal stakeholders by delivering timely and high-quality documentation services.

The successful candidate will contribute to operational efficiency, risk control, compliance adherence, and excellent stakeholder service within the reinsurance broking environment.

Key Responsibilities

·      Prepare and issue reinsurance documentation accurately and within agreed turnaround times

·      Process documents including

a.    Reinsurance Slips

b.    Cover Notes

c.     Endorsements

·       Verify completeness and correctness of documentation before issuance

·      Maintain accurate electronic filing systems

·      Update operational trackers and internal systems regularly

·      Monitor outstanding documentation and follow up when required

·      Perform quality checks to ensure accuracy and compliance with internal standards

·      Identify discrepancies, missing information, or operational risks and escalate accordingly

·      Ensure adherence to company procedures, SLAs, and compliance requirements

·      Support audit requests and documentation reviews

·      Liaise professionally with brokers, reinsurers, clients, finance teams, and internal departments

·      Respond to operational queries in a timely and professional manner

·      Collaborate with team members to ensure smooth workflow management

·      Assist in process improvement initiatives and operational efficiency projects

·      Contribute ideas to improve turnaround times and service quality

·      Support training and onboarding activities for new team members where required

·      Undertake any other cognate duties aligned with business and operational requirements

Key Skills & Competencies

• Strong attention to detail and accuracy
• Good organisational and administrative skills
• Strong analytical and verification capabilities
• Ability to work under pressure and meet deadlines
• Effective communication skills
• Team-oriented mindset
• Basic understanding of insurance or reinsurance operations
• Problem-solving and process improvement orientation
• Proficiency in Microsoft Office and operational systems

Qualifications & Experience

• Diploma or degree in Business Administration, Insurance, Finance, or related field
• Previous experience in insurance, reinsurance, administration, or operations is an advantage
• Knowledge of documentation processes and operational workflows preferred

We reserve the right:

·      To call only the shortlisted candidates for interview.

·      Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate