KEY RESPONSIBILITIES

· Tackles any difficulties arising within the plumbing, mechanical and technical equipment of the hotel.

· Reports any problems immediately to the Chief Engineer.

· Daily inspections in Service Gallery for cold, hot and return water supply.

· Unclogging drains.

· Cut holes in walls for new pipes

· Measure, cut and shape pipes.

· Install and joins pipes and fittings.

· Install fixtures such as gas stoves, toilets and air-conditioning.

· Install and repair hot water system, bathrooms and roofing pipes.

· Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.

Self-Management

· Comply with hotel rules and regulations and provisions contained in the employment handbook.

· Comply with company grooming and uniform standards.

· Comply with timekeeping and attendance policies.

· Actively participate in training and development programs and maximize opportunities for self-development.

Customer Service

· Demonstrate service attributes in accordance with industry expectations and company standards to include: -

· Being attentive to guests.

· Accurately and promptly fulfilling guest requests.

· Understand and anticipate guest needs.

· Maintain a high level of knowledge which will enhance the guest experience.

· Demonstrate a service attitude that exceeds expectations.

· Take appropriate action to resolve guest complaints.

· Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

· Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.

· Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region.

Health Safety & Security

· Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

· Familiarize yourself with emergency and evacuation procedures.

· Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.