KEY RESPONSIBILITIES

• Reports to work in proper uniform, clocks in and takes note of the work schedule from the maintenance supervisor every morning.
• Provides maintenance and takes care of the hotel cold room and chillers and any running technical equipment and attends to repairs as rapidly and as efficiently as possible.
• Makes regular rounds when assigned and makes entries in the record logbooks as set out by maintenance department.  Reports and carries out also any corrective action immediately.
• Helps in the training of new staff and sets a good example.
• Makes himself familiar with Cyclone, Fire Fighting and other emergency procedure as set out in the Maintenance manual.
• Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.

Self-Management

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self-development.

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards to include: -
• Being attentive to guests.
• Accurately and promptly fulfilling guest requests.
• Understand and anticipate guest needs.
• Maintain a high level of knowledge which will enhance the guest experience.
• Demonstrate a service attitude that exceeds expectations.
• Take appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
• Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
• Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region.

Health Safety & Security

• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.