The Chief Digital & Information Officer (CIDO) will oversee the Bank’s Information Technology and Operations functions and will be responsible for driving the Bank’s digital transformation and technology strategy. The CIDO will ensure that all systems, infrastructure, and operational processes effectively support the Bank’s objectives while maintaining the highest standards of security, compliance, efficiency, and innovation.

The Chief Digital & Information Officer will play a critical leadership role in aligning technology initiatives with business goals and ensuring that information technology delivers maximum value to the Bank’s operations and customer experience.

KEY RESPONSIBILITIES:

• Develop and implement the Bank’s IT and digital strategy in alignment with business objectives.
• Ensure that the Bank’s IT infrastructure, systems, and networks adequately support operational and future business requirements.
• Oversee banking operations including ACH and wire transfers, card processing, loan operations, and other back-office functions.
• Drive operational efficiency and continuous process improvement initiatives across the Bank.
• Lead strategic IT and digital transformation projects from initiation to completion.
• Establish and maintain effective project management frameworks and governance structures.
• Coordinate with cross-functional teams, vendors, and external partners to ensure successful project delivery.
• Contribute to IT and Project Steering Committees.
• Ensure robust information security, disaster recovery, and business continuity frameworks are implemented and regularly tested.
• Safeguard the confidentiality, integrity, and availability of the Bank’s systems and data.
• Identify operational and technology risks and implement effective mitigation controls.
• Ensure compliance with Bank policies, procedures, audit requirements, and regulatory guidelines.
• Monitor emerging technologies, industry trends, and banking regulations to ensure timely implementation of required changes.
• Provide strategic leadership and direction to the IT team.
• Foster a high-performance culture and support staff development and training initiatives.
• Promote collaboration, accountability, and operational excellence across the department.

PREREQUISITES:

• Master’s degree in business administration, Computer Science, Information Technology, or a related field from a recognized institution.
• Minimum of 10 years’ experience in Information Systems and Technology with progressive leadership responsibilities.
• Strong banking or financial services industry experience, preferably 10–15 years in a senior leadership role.
• Proven experience in digital transformation, IT governance, cybersecurity, and banking operations management.
• Demonstrated ability to lead large-scale projects and manage organizational change.

SKILLS:

• Strategic thinking and strong business acumen
• Leadership and interpersonal skills
• Extensive knowledge of banking operations and regulatory frameworks
• Excellent planning, organization, and reporting abilities
• Strong analytical and problem-solving skills
• Process and quality-driven mindset with high attention to detail
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple priorities
• Customer-focused approach with strong stakeholder management capabilities
• Self-motivated with the ability to drive innovation and change