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Assistant Head Concierge

Maradiva Villas Resort & Spa
Full-time
  • Black River
  • Not disclosed
  • Posted May 28, 2026
  • Closing 27/06/2026
  • Tourism / Travel
  • Concierge Services
  • Hospitality Jobs
  • Travel Industry
  • Customer Service

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Job Description

We are looking for an experienced, passionate and service-driven Assistant Head Concierge to support the leadership of our Concierge team and help deliver world-class guest experiences aligned with luxury hospitality standards.This role requires exceptional local knowledge, strong leadership skills, excellent relationship-building abilities and a genuine passion for luxury hospitality. 

Key Responsibilities:

  • Support the Head Concierge in delivering bespoke, intuitive, and discreet luxury services.
  • Deliver highly personalized concierge services and tailor-made guest experiences.
  • Coordinate guest experiences including excursions, weddings, private events, and bespoke activities.
  • Handle guest concerns professionally while ensuring service recovery excellence.
  • Coach, mentor and motivate team members to deliver exceptional luxury service.
  • Leadership & Team Management.
  • Drive up selling opportunities including transport services, private experiences and special arrangements. 
  • Ensure compliance with luxury service standards, SOPs and operational procedures
Requirements:
  • Holder of a valid driving license.
  • Has previous experience within Concierge operations or luxury hospitality environments.
  • Possesses excellent knowledge of Mauritius and luxury guest experiences.
  • Demonstrates strong communication, leadership and problem-solving abilities. 
  • Is passionate about delivering personalized and memorable guest experiences. 
  • Shows discretion =, professionalism and attention to detail at all times. 
  • Has strong organizational skills and can manage multiple priorities efficiently. 
  • Is flexible and thrives within a fast-paced luxury environment. 
  • Is flexible with odd working hours including weekends & public holidays.
What we value:

At Maradiva Villas resort & Spa, we believe in:

  • Delivering excellence through teamwork and collaboration.
  • Maintaining the highest ethical and professional standards.
  • Creating memorable experiences through care, warmth and attention to detail.
Why join us?
Become part of a passionate team dedicated to delivering extraordinary experiences within one of Mauritius' most exclusive luxury resorts. 

If luxury hospitality inspires you and exceptional service comes naturally, we would love to hear from you. 
Apply now and become part of our story.