Ensure the smooth, secure, and efficient operation of the hotel during night hours by overseeing staff performance, maintaining service excellence, handling guest relations, and ensuring compliance with operational, safety, and quality standards.

•Maintain team discipline and report issues to management/HR

•Coach and support team members

•Oversee shift handovers and ensure staff presence at night

•Ensure a professional and welcoming guest experience

•Handle guest complaints and follow up accordingly

•Interact with guests to gather feedback and ensure proper conduct

•Manage check-in/check-out, including early arrivals and late departures

•Welcome and escort VIP guests

•Supervise reports, statistics, and billing accuracy

•Approve billing adjustments and monitor client accounts

•Ensure compliance with Quality and S&H standards

•Maintain housekeeping standards across the hotel

•Verify arrivals, departures, and billing details

•Supervise security and respond to emergencies

•Conduct regular hotel inspections at night

•Coordinate with Reception Management and Night Reception team

•Manage responsibility for general pass keys

•Degree or Diploma in Hospitality Management, Business Administration, or equivalent qualification

•Certification in Business Administration/Management would be an advantage

•Minimum of 5 years’ experience in Front Office operations, including at least 3 years in a supervisory role

•Proficient in computer applications and hotel management systems (e.g., Opera, Micros, Win HMS)

•Fluent in English and French (both written and spoken); a third language is an advantage