French Speaking Account Manager | VAT IT | Grand Baie, Mauritius

If you speak fluent French, you love building relationships, and you want to work somewhere that makes Monday mornings worth it? 👋 VAT IT is a global leader in cross-border tax recovery and compliance technology, and we're growing our French market team in our beautiful Grand Baie offices! 

We work hard, we play hard, and we reward the people who bring their A-game. Think hybrid working, an on-site café, office sporting teams, regular company events, and a culture where great work gets noticed and great people get promoted. Come grow with us! 🚀

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Skills / Experience / Qualifications Required:

• Fluent in French, both written and verbal — this is non-negotiable
• Proven experience in B2B account management or a similar client-facing role
• Advanced Excel skills including V-lookups, pivot tables, and formulas
• Strong PowerPoint skills with the ability to build polished client presentations and reports
• Strong data management and analytical skills with the ability to identify and resolve potential issues proactively
• Excellent communication and interpersonal skills with a natural ability to build lasting relationships
• Bachelor's degree, with a postgraduate qualification being advantageous
• Highly organised with strong time management skills and the ability to juggle multiple accounts

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Job Description:

• Serve as the primary point of contact for French-speaking clients, delivering exceptional service with a focus on client retention
• Build and maintain strong, long-term relationships with key client contacts at executive level
• Prepare and deliver high-quality client reports and presentations using Excel and PowerPoint
• Manage, analyse, and interpret client data to proactively identify potential issues before they escalate
• Onboard new clients and ensure a seamless transition onto VAT IT's service delivery processes
• Drive transmittals, stock, and submission values to ensure measurable success for both the client and the business
• Identify opportunities to grow existing accounts and increase the scope of services offered
• Troubleshoot and resolve client queries efficiently, maintaining the highest standard of service delivery
• Collaborate closely with internal teams to ensure seamless delivery for all French-speaking clients

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If the above aligns with your experience and career goals, apply via: https://forms.monday.com/forms/51e0777f129a34757741f87158a7025a?r=euc1

We look forward to receiving your application. If you have not heard from us within 2 weeks, please consider your application unsuccessful.