Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

The Personal Assistant to General Manager In Charge of Quality plays a key role in supporting the Executive Office while contributing actively to operational excellence and guest experience across the resort.

JOB DESCRIPTION

Key Responsibilities

Executive & Operational Coordination

• Provide high-level executive support to the General Manager and Hotel Manager in the coordination of daily operations and strategic priorities.
• Ensure smooth communication flow between the Executive Office and all departments across the resort.
• Coordinate and follow up on operational projects, action plans, and ongoing initiatives to ensure timely execution.
• Prepare executive reports, presentations, briefing documents, statistics, and meeting materials.
• Organise and coordinate meetings, appointments, operational reviews, and executive agendas.
• Follow up on key operational matters and ensure alignment between departments.
• Support the Executive Office in maintaining operational efficiency and service consistency throughout the resort.
• Assist in the preparation and coordination of management schedules, events, visits, and business-related activities.
• Conduct research, benchmarking, and operational analysis when required.
• Coordinate all logistics related to business trips for the General Manager and Hotel Manager.

Quality & Guest Experience

• Maintain a strong presence within operational areas to monitor service delivery and guest experience standards.
• Conduct regular quality walkthroughs and service observations across the resort.
• Identify service gaps, operational inconsistencies, and improvement opportunities, and ensure appropriate follow-up with the relevant Heads of Departments.
• Support the continuous improvement of guest satisfaction and luxury service standards.
• Handle guest feedback, concerns, and service recovery with professionalism and responsiveness.
• Coordinate guest-related follow-ups, VIP arrangements, and personalised experiences when required.
• Ensure guest areas maintain the highest standards of presentation, cleanliness, and attention to detail.
• Monitor operational readiness and highlight any potential issues impacting guest experience.
• Participate actively in quality initiatives, audits, and continuous improvement projects across the resort.

Communication & Collaboration

• Liaise professionally with guests, suppliers, partners, and internal stakeholders.
• Participate in operational meetings, briefings, and management discussions.
• Foster strong collaboration and communication between departments to support operational excellence.
• Contribute to a positive, professional, and guest-oriented culture within the resort.
• Represent the Executive Office with professionalism, discretion, and confidentiality at all times.

General Responsibilities

• Ensure confidentiality of sensitive information and executive matters.
• Maintain accurate records, reports, and operational documentation when required.
• Support the Executive Office with any additional administrative or operational tasks as assigned by Management.
• Perform any other duties related to the position as requested by Management.

CANDIDATE PROFILE

Qualifications

• Degree or Diploma in Hospitality Management, Business Administration, Tourism Management, or related field.

Experience

• Minimum of 3 to 5 years of experience in a similar role within the luxury hospitality industry.
• Previous exposure to Executive Office, Guest Experience, Front Office, or Quality operations is highly desirable.
• Proven experience working in a luxury resort or high-end hospitality environment.
• Experience in operational coordination and cross-department collaboration would be an advantage.

Technical Skills

• Excellent command of Microsoft Office Suite and reporting tools.
• Strong organisational, coordination, and administrative capabilities.
• Good understanding of luxury hospitality operations and guest experience standards.
• Ability to prepare professional reports, presentations, and operational summaries.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Ability to analyse situations, identify issues proactively, and coordinate solutions effectively.

Soft Skills

• Highly professional, polished, and service-oriented.
• Strong interpersonal and communication skills.
• Proactive, dynamic, and solutions-driven mindset.
• Strong sense of discretion and confidentiality.
• Excellent organisational and time management skills.
• Guest-centric with a passion for luxury hospitality.
• Strong operational awareness and attention to detail.
• Ability to work independently and maintain composure under pressure.
• Ability to build positive relationships across all levels of the organisation.
• Flexible, adaptable, and capable of operating in a fast-paced environment.