RESPONSIBILITIES AND DUTIES

Ensure that technicians are properly clocked onto service orders and that each operation line is clocked accordingly.
Request parts through the repair order process as directed by the Workshop Supervisor or Service Manager.
Ensures that each vehicle entering the workshop goes through the eVHC process.
Supports the Service Advisor to communicate the details, cost and time required for any additional work to the customer.
Responsible for accurate analysis of job cards including warranty, extended warranty and both cash and credit transactions before sending for warranty & invoicing process.
Ensures that an accurate, complete write-up is provided for each job to help the Service Advisor explain it to the customer and provide the information that is required for warranty claims. (transparent, dependable).
Actively participate in the month-end closing process by ensuring all completed jobs are properly closed and documented.
Act as a backup to the Warranty Officer for processing claims on the JLR online platform.
Support the Service Manager in maintaining a safe and organized workshop environment by promoting adherence to safety rules.