One of our clients based in Congo is currently looking for an Assistant Manager / Operations Manager for their hotel operations.

The selected candidate will report directly to the General Manager / Owner’s Representative and will be employed on a 2-year contract.

The Assistant Manager / Operations Manager will be responsible for overseeing the day-to-day operations of the hotel to ensure smooth operations, guest satisfaction, profitability, and compliance with hotel standards. The role requires hands-on involvement across multiple departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Procurement, Finance Coordination, and Human Resources support.

The position may require long working hours when necessary, including weekends, public holidays, emergency duty availability, and active involvement across departments.

Key Responsibilities:

• Ensure an excellent guest experience
• Maintain efficient hotel operations
• Support revenue optimization and cost control
• Supervise staff performance and productivity
• Maintain hotel standards and operational procedures
• Ensure effective inter-department coordination
• Handle operational issues and problem resolution
• Achieve operational targets and business objectives
• Supervise general hotel operations on a daily basis
• Oversee and supervise Front Office operations

Ensure:

• Proper VIP handling
• Appropriate room allocation
• Upselling opportunities
• High guest satisfaction levels

Additional Areas of Responsibility:

• Food & Beverage Operations
• Engineering & Maintenance
• Finance Support & Cost Control
• Procurement & Inventory Control
• Human Resources Support
• Sales & Revenue Support
• Guest Relations Management
• Security & Safety
• Compliance & Documentation