Responsibility

• Lead the full remediation of findings from internal audits and compliance reviews across the Cards Business
• Design, implement, and maintain a clear and effective first line controls and monitoring framework covering regulatory, operational, and scheme obligations
• Act as the main point of accountability for controls and monitoring reporting to senior management and governance forums
• Carry out regular ongoing reviews and health checks, identifying gaps and driving corrective actions
• Serve as the subject matter expert on Mastercard scheme rules, operating regulations, and mandatory programmes
• Support in managing cards activities in line with all Mastercard compliance requirements, including audits, attestations, reporting, and mandatory changes
• Monitor regulatory updates from the Bank of Mauritius and assess their impact on cards operations
• Ensure ongoing compliance with PCI DSS standards across systems, processes, and third party partners
• Review, document, and improve end to end cards operational processes and Standard Operating Procedures
• Strengthen process governance, reduce operational risk, and address single points of failure
• Provide governance and compliance oversight to the Cards Fraud function and related reporting obligations
• Prepare clear dashboards pertaining to controls and monitoring for leadership and support executive team for board reporting
• Work closely with Legal, Compliance, Risk, Finance, IT, scheme partners, and Internal/external auditors as required
• Support and project manage key cards initiatives, including migrations and operational consolidation

• 7–10 years’ experience in financial services, with strong exposure to cards or payments
• Proven experience in compliance, regulatory management, or operational risk within a cards environment
• Hands‑on knowledge of Mastercard and any other scheme rules and compliance programmes
• Experience managing audit findings and delivering remediation to closure
• Working knowledge of PCI‑DSS requirements; certification or formal training is an advantage
• Familiarity with the Bank of Mauritius regulatory framework is a strong advantage
• Solid understanding of cards operations, including issuing, fraud, disputes, chargebacks, and reporting
• Strong analytical and problem‑solving skills with the ability to turn regulations into practical actions
• Clear written and verbal communication skills, with confidence engaging senior stakeholders
• Strong planning and project management skills, able to manage multiple priorities
• Collaborative approach with the confidence to influence without direct authority
• High level of integrity, ownership, and professional judgement
• Comfortable working in a fast‑moving environment and dealing with change