Reservation Specialist – Resort Hotel

We are looking for a dynamic and detail-oriented Reservation Specialist to join our busy hospitality team. The ideal candidate will be passionate about customer service, highly organized, and able to maximize room revenue through efficient reservation handling.

Key Responsibilities

• Handle hotel reservations via phone, email, and online platforms
• Provide accurate information regarding room types, rates, promotions, and hotel services
• Ensure all bookings are entered correctly into the reservation system
• Follow up on enquiries and convert leads into confirmed bookings
• Coordinate with Front Office, Sales, and Revenue teams
• Monitor room availability and optimize occupancy opportunities
• Maintain high standards of guest service and communication
• Assist with group bookings and special requests when required

Profile

• Previous experience in hotel reservations or front office operations
• Excellent communication and customer service skills
• Familiar with hotel PMS systems and online booking channels
• Strong attention to detail and organizational skills
• Ability to work under pressure in a fast-paced environment
• Fluent in English and French; additional languages would be an advantage
• Positive attitude and team spirit