Key Responsibilities

• Drive operational efficiency across Frozen and Chilled warehouse activities through effective planning, coordination, manpower allocation, and productivity improvement initiatives.
• Monitor and reduce overtime while ensuring cost-effective operations, service levels, and departmental KPI achievement.
• Identify operational inefficiencies and implement corrective and preventive actions to improve workflow and operational performance.
• Ensure strict adherence to WMS processes, including accurate real-time system transactions, picking locations, stock movements, and rempotage procedures.
• Lead coaching and training initiatives to reinforce WMS compliance, operational standards, and process discipline.
• Maintain inventory accuracy through cycle counts, variance investigations, stock control measures, and compliance with FIFO/FEFO principles.
• Monitor stock handling practices to minimize damages, inventory losses, and operational discrepancies while ensuring audit compliance.
• Support and lead operational projects, system enhancements, and continuous improvement initiatives to optimize warehouse performance.
• Coordinate with cross-functional departments to ensure smooth implementation of operational changes and business continuity.
• Lead, supervise, and develop Supervisors and operational teams while promoting a disciplined, collaborative, and performance-driven work environment.
• Monitor employee attendance, productivity, discipline, engagement, and training needs to ensure effective team performance and operational readiness.
• Ensure continuity of operations during peak periods, manpower shortages, emergencies, or urgent business requirements through effective resource coordination and departmental support.

Job Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Operations Management, or related field.
• Minimum 5 years’ experience in warehouse operations, preferably within FMCG, Frozen, or Chilled environments.
• Leadership and people management skills
• Strong operational and analytical thinking
• Knowledge of WMS and inventory management systems
• Planning, coordination, and organizational skills
• Problem-solving and decision-making abilities
• Effective communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Strong focus on accuracy, discipline, and operational compliance
• Continuous improvement mindset and adaptability to change