MAIN DUTIES & RESPONSIBILITIES

The IT Officer is expected to act in the best interest of the Radisson Hotel Group, its hotels, its owners and its partners.

The IT Officer will be a trusted member of the IT team and Hotel / business unit due to his/her access to confidential data, offices, systems, etc. He or she is expected to secure the systems and trade secrets against unsolicited problems.

The IT Officer is subject to all general rules and regulations issued by the Radisson Hotel Group and must as such ensure all decisions are in accordance with said.

He or she must actively participate in discussions regarding systems functionality etc. defend the systems deployed and seek methods to make the best out of existing systems. In cases where the existing systems are unable to support the operations satisfactory, the IT Officer will liaise with the Cluster Director of IT and IT Supervisor.

In case of a system breakdown or other systems interruptions, he or she will first of all inform the users and then support them trying to help them overcome the problem best possible. He or she will also liaise closely with the IT Supervisor and Cluster Director of IT to solve the cases as fast as possible according to the matrix defined in the “IT Service Level Agreement” document.

The IT Officer will not discuss about trade secrets, guest’s information or proprietary technologies or IT operational methodologies outside of the company or other staffs who do not need to know about such information.

Ensure that paper works are done such as filing, invoice submission to finance, attendance, intervention reports from vendors, reports, etc are completed on time.

Comply with the IT Department’s Policies and Standard Operating Procedures (SOP).

Apply the Radisson Hotel Group documented Hotel IT Activities in accordance with Corporate IT policies.

A snap shot of Operational activities includes:

Ensure daily operation of all installed systems, i.e. giving the system users the agreed system availability and quality of operation.

Verify and Perform daily data and system back-up’s including regular recovery tests from disks, cloud, and tapes.

Perform periodic tasks, such as disk space monitoring and housekeeping, night audit, month-end procedures etc. according to established check-lists (daily weekly, monthly etc.).

Perform periodic preventive maintenance is carried out according to specified recommendations from the systems/equipment manufacturer and Corporate IT.

Daily verification of the functioning of the guest High Speed Internet service, and related systems as designated by IT Supervisor and Cluster Director of IT.

Provide out of office support, if there is an urgent case as per the “IT Service Level Agreement-Priority 1-page listing”.

Provide IT-related assistance to guests visiting for purposes such as workshops or staying at the hotel.

A snap shot of user maintenance activities includes:

Maintain individual user accounts with authorisation levels in accordance with Radisson Hotel Group IT Policies and Standards.

Ensure password policies are implemented and followed.

Periodic review of user accounts to ensure alignment with current assignment.

 Apply all Radisson Hotel Group documented Hotel IT Activities in accordance with Corporate IT policies.

A snap shot of user supporting activities include:

Device support (PC, mobile devices, POS stations etc.), including clean up, disk defragmentation, etc.

Application support

Email and software support

Network and Internet

CRITERIA

·       A relevant certificate or diploma from a recognized institution.

·       Excellent organizational and time-management skills.

·       Excellent communication and interpersonal skills.

·       High level of integrity and professionalism.