Main Duties and Responsibilities:

• Conduct welcome calls to blink merchants to build rapport and set expectations
• Promote blink services through informative and persuasive telecalling
•  Retain blink customers and merchants through telecalling
• Carry out surveys to gather Voice of the Customer (VoC) insights and identify service gaps
• Assist in the validation of KYC documents via customer/ merchant portals
• Conduct outbound calls to customers and agents for rejected document cases
• Assist customers with the re-submission of documents through the appropriate digital channels
• Acknowledge and respond to emails received from various customer touchpoints
• Ensure cases are logged for any follow-up related during the telecalling activities
• Handle queries or complaints professionally during outbound interactions
• Contribute to Customer Experience, KYC and blink-related initiatives or projects as needed
• Maintain accurate and timely reports on telecalling and other operational activities

Required Qualifications and Experience:

• Minimum HSC Holder

Required Skills and Aptitudes:

•  Customer focus and good interpersonal skills
•  Excellent communication skills in both French and English
• Team oriented person
• Ability to work in a fast-moving environment and deliver results within deadlines
• Proactive approach to problem solving

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

 

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.