Adventure Park Guide

(Quad | Zipline | Luge Activities)

We are looking for energetic, responsible, and customer-oriented Guides to join our Nature & Adventure Park team.

As a Guide, you will be responsible for delivering safe, professional, and memorable experiences across our park activities, including Quad, Zipline (Tyrolienne), and Luge. You will play a key role in ensuring guest safety, operational efficiency, and exceptional customer service.

This position requires flexibility, teamwork, and a passion for outdoor adventure.

Key Responsibilities

Activity Operations & Safety

• Conduct and supervise activities in accordance with company procedures and safety standards
• Deliver safety briefings and clear instructions before each activity
• Ensure customers correctly use all equipment and safety gear
• Monitor participant behaviour and intervene when necessary to maintain safety
• Maintain a safe and controlled environment at all times

Customer Service & Guest Experience

• Welcome guests in a friendly, professional, and engaging manner
• Assist customers throughout activities and ensure their comfort and satisfaction
• Respond to customer questions and provide accurate information
• Handle customer concerns professionally and escalate issues when required

Equipment & Maintenance

• Perform routine equipment checks before and after activities
• Report any defects, damages, or safety concerns immediately
• Ensure equipment is properly handled, stored, and maintained
• Support basic maintenance and operational upkeep when needed

Operational Flexibility

• Rotate between activities (Quad, Zipline, and Luge) according to operational needs
• Support other operational areas during peak periods or special events
• Adapt to varying schedules and departmental requirements

Compliance & Professional Standards

• Follow all company policies, operational procedures, and safety regulations
• Maintain punctuality, discipline, and professional conduct at all times
• Adhere to company grooming and uniform standards

Incident Reporting

• Report incidents, accidents, or near-misses immediately to Management
• Assist with incident investigations and follow-up procedures
• Maintain accurate operational records where required

Additional Duties

• Support park operations, events, and special activities as needed
• Participate in training and development programmes
• Perform any other duties reasonably related to the role assigned by Management

Candidate Profile

• Passion for outdoor activities and customer service
• Strong communication and interpersonal skills
• Responsible, safety-conscious, and team-oriented
• Flexible and adaptable to operational requirements
• Ability to work weekends, public holidays, and flexible shifts
• Previous experience in tourism, leisure, sports, or adventure activities is an advantage

Performance Indicators

Performance will be evaluated based on:

• Compliance with safety procedures
• Customer satisfaction and service quality
• Teamwork and operational efficiency
• Incident prevention and reporting
• Flexibility across activities and departments
• Professional conduct and discipline

What We Offer

• Dynamic and exciting outdoor work environment
• Training and development opportunities
• Opportunity to work in a growing adventure and tourism industry
• Team-oriented culture focused on safety and guest experience

If you are passionate about adventure, enjoy working with people, and thrive in an outdoor environment, we would love to hear from you.