The Service Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable, and quality implementation practices.

Responsibilities:

• Responsible for managing projects that vary in nature based on solution purchased and complexity of requirements.

• Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.

• Will work in conjunction with resources within and outside of the team in the completion of an implementation.

• Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers, and peers.

• Works independently at resolving project issues and escalating when appropriate.

• Demonstrates an in-depth understanding of Payroll/HR environment as well as exposure to sub-functions (Finance, benefits administration, labour relations, training development, technical environments).

• Conducts preliminary client interviews (needs analysis, gap/fit analysis).

• Translates business requirements into configuration requirements for Dayforce solutions.

• Prepares customers for implementation completion, including training and first live payroll support.

• Tests and documents custom solutions; resolves complex issues using analytical skills.

• Designs and executes system integration and user acceptance tests.

• Ensures quality of implementation (testing, credentials validation, billing/remittance setup).

• Ensures a smooth transition to the service team.

• Bachelor’s degree

• Exposure to basic project management principles

• Minimum 2-4 years in customer service/consultancy, payroll processing, or project coordination

• Proficient in Microsoft Office

• SaaS/Cloud experience; HRIS preferred

• Basic understanding of SQL, XML, relational databases

• Experience with systems like Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, Oracle HR/Payroll, etc.

• Ability to implement HRIS solutions end-to-end

• Strong consultancy mindset (guide stakeholders, follow methodology, deliver solutions)

• Excellent communication (verbal & written)

• Analytical and logical thinking

• Ability to work independently with good judgment

• Strong problem-solving across diverse scenarios

• Ability to translate business needs into solutions

• Good time management

Mauritian Time (MUT): 11.30 - 20.30/17:00 – 01:00

Eastern Time Zone (ET): 09:00 – 17:00

Flexibility required to work beyond standard hours based on business needs