SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

CUSTOMER COACH - you will have the skills and ability to demonstrate that you can:

• Build expertise with a focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.

• From Service transaction to Customer journey, you can assess the client’s situation, fundamental wishes and needs, also in unstructured context, and add more value than the customer expected throughout the full customer journey and over omni channels.

• Can collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

YOUR ROLE: This role is responsible for ensuring the accuracy, consistency, and effective use of sales data across the Sales Technology landscape. It delivers audits, analytics, and reporting to support opportunity health, data quality, technology adoption, forecast confidence, and pipeline visibility. The role partners across multiple countries and works cross-functionally with Sales Operations, Sales Excellence, and Sales Technology teams, while supporting the testing and rollout of Sales Technology enhancements to maximise value from technology investments.

ROLE & RESPONSIBILITIES:

• Ensure the integrity, consistency, and timeliness of sales data and metrics reported within Salesforce and related Sales Technology tools.

• Run regular sales opportunity audits, validating ACV and contract details, against agreed sales processes.

• Develop and maintain analytics on opportunity health, including pipeline aging, stage progression, close date movement, and deal risk indicators.

• Analyse and report on contact data quality within the CRM, identifying gaps in completeness, accuracy, duplication, and recency that impact sales effectiveness.

• Analyse account ownership data to identify orphaned, duplicated, or misassigned accounts and support corrective actions.

• Produce monthly reporting on adoption and usage across the Sales Technology stack, identifying compliance levels, engagement trends, and adoption gaps.

• Partner with Sales Operations, Sales Enablement, and Sales Technology teams to support continuous improvement, enablement initiatives, and data governance standards.

• Generate clear reports and summaries of insights, risks, and improvement opportunities for sales leadership and operational stakeholders.

• Test and validate new features, enhancements, and functionalities across the Sales Technology stack prior to broader release.

• Assist with the rollout of new Sales Technology capabilities to sales teams, including impact analysis and adoption tracking.

Additional responsibilities may be assigned by your manager as needed.

OUR EXPECTATIONS:

Thinking and Acting Outside In

• Ability to see the impact of upcoming changes within their field of expertise and proactively adapt their way of working or gives advice to the team.

• Have an eye for new information and apply this information to your own job and make it available to a broader network.

• Open & critical minded to question and optimize the use of knowledge, systems, products, and digital solutions in the expertise area.

Agility

• Ability to solve weaknesses/complaints in service delivery and to introduce proposals for improvements.

• Ability to deliver comprehensive answers to internal and external customers' current and future needs by being proactive and customer specific. Seeks to enhance customer satisfaction and delight.

• Build expertise through continuous development and through connecting with other experts.

Connecting

• Ability to develop productive networks within the division and within the customer service/project team and be recognized as a reliable expert, be a coach for colleagues.

• Ability to step forward in your own network and show leadership attitude and professional and trustworthy image at customer contacts, conferences and internal meetings.

• Ability to coach customers and/or colleagues across their networks.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE

Essential

• Strong analytical mindset with high attention to detail.

• Experience working with sales data, CRM systems, or commercial reporting.

• Ability to interpret data and translate it into clear, actionable insights.

• Strong communication and stakeholder management skills.

• Experience working autonomously while collaborating across teams.

• Strong Excel skills and experience with Microsoft Office tools (Word, PowerPoint, Outlook, Excel).

Desirable

• Experience with Salesforce CRM or similar sales platforms.

• Experience with sales analytics, pipeline reporting, or forecasting support.

• Exposure to Sales Technology adoption or enablement initiatives.

What do we have to offer?

· Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

· Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

· Monthly fixed transport allowance

· No deduction for using the company’s transport after work

· Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

· Fixed internet allowance for home use

· Career break option

· Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

· Yearly performance review with remuneration review

· Yearly company bonus

· Car loan: subsidized interest facility

· Referral program

· Learning opportunities: through an individual development plan and professional training

· Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.