Who are we?

We are a human-sized BPO company located in the heart of Cybercity in Mauritius. As experts in Customer Relations Centers and IT Services, we support our clients and position ourselves as true close partners in their outsourcing projects.

What does the role involve?

As a Technical Support Representative, you will handle our clients’ support requests. Your daily responsibilities will include:

• User assistance (remote support/troubleshooting)
• Maintenance of workstations, office tools, peripherals, and telephony systems
• Level 1 network diagnostics (VPN, Wi-Fi, etc.)
• Documentation

You will be required to work 24/7 on a shift basis.

What is your profile?

• You have a higher education qualification in IT
• You have successful initial experience in an IT Service Center
• You possess solid technical skills:
  • Workstations: Microsoft, office software, and email tools
  • Basic networking concepts & knowledge of system infrastructures
  • Best practices in IT security (access rights management, passwords, antivirus, etc.)
  • RMM & ticketing systems
  • Knowledge of Citrix is a plus
• You have good interpersonal skills and can work independently
• You are bilingual in French and English

Send us your application — we look forward to meeting you!