STM Consulting is a dynamic provider of customised services designed to enhance and optimise digital experience platforms, in the iGaming sector. We focus on innovation and client success, offering a comprehensive suite of solutions including Digital Marketing, Graphic Design, Strategic Consultation, Data and Analytics, CRM integration, Customer Support, and the development of robust, customer-centric ecosystems.

Driven by a steadfast dedication to sustainable growth and exceptional customer satisfaction, we are currently expanding our presence across the African region. As part of this growth, we are actively building our teams and welcoming new talented professionals to join our organization.

Job Overview:

We are looking for a highly skilled Customer Relationship Management (CRM) Executive to join our team in Mauritius.

In this role, you will be the driving force behind our customer retention and engagement strategies for our overseas operations. You will own the end-to-end campaign lifecycle, utilizing data-driven insights to elevate the player experience. If you thrive in a fast-paced environment and know how to build loyalty in highly competitive international markets, we want you in our team.

Key Responsibilities:

Campaign Management: Build, schedule, and execute end-to-end CRM campaigns across multiple channels (SMS, Web Push, in-app messaging).

Customer Journeys: Launch and manage automated player journeys in collaboration with the wider Marketing and Product teams.

Performance Optimization: A/B test subject lines, messaging, and timing to continuously improve open rates, CTRs, and conversion metrics.

Data & Analytics: Extract actionable insights from player behavioural data to refine targeting strategies and generate regular performance reports in collaboration with the CRM Manager.

Platform Management: Update onsite pages to ensure seamless user experiences.

Compliance & Risk: Monitor for bonus abuse, ensure promotion efficiency, and maintain strict compliance with data protection laws and responsible gaming policies.

Customer Resolution: Act as an escalation point to resolve internal and external customer queries within established SLAs.

Account Management: Accurately credit customer accounts with cashback, bonuses, and rewards following standard operating procedures.

Candidate Profile:

Qualifications and Experience:

What We Offer:

• Competitive compensation packages and comprehensive benefits.
• The chance to thrive in a fast-paced, rapidly expanding industry.
• A vibrant, collaborative, and welcoming work environment that emphasizes innovation and business growth.
• Ongoing learning, professional development, and clear career advancement opportunities.