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CUSTOMER SUPPORT SPECIALIST
- Plaines Wilhems
- Not disclosed
- Posted Apr 24, 2026
- Closing 24/05/2026
- Marketing / Sales
- Customer Service
- Support Specialist
- Sales Support
- Client Services
Job Description
We are looking for a passionate and result oriented sales & technical professional who will be the liaison between the clients and the company. You will be the main support to drive business growth exceptional customer service and ensuring production meets the sales target.
Main Accountabilities
Sales Administration
- Prepare costing and quotes with the support of finance and production
- Follow-up on Sales KPIs and report to management
- Drive weekly meetings with production & pre-production meetings
- Ensure that POs are compliant with the Purchase and Products specifications.
- Inform the customers on order status and their shipment delivery
- Weekly and monthly monitoring of targeted versus achieved sales and presentation to management
Lead Management
- Develop and maintain client relationship by understanding technical needs
- Ensure OTIF on delivery to client
- Ensure coordination between Production/Quality/Supply Chain /R&D so as to maximise customer satisfaction
New Lead Generation
- Identify new sales opportunities with existing customers
- Market research of key potential buyers in international market
- Analyse market data to identify new business opportunities
Qualifications & Experience
- Diploma in sales/marketing
- Engineering/technical background would be a plus
- At least 3 years experience in a similar role with a strong background in both technical and commercial aspects
Skills & Attributes
- Ability to thrive in a fast paced, dynamic environment
- Planification and problem-solving skills
- Good MS office skills