Roles and Responsibilities

- Resolve end user system related hardware and software issues
- Resolve basic networking issues
- Resolve printer related issues
- Provide support for Windows and Linux-based servers
- Update patch on the end user and server systems
- Resolve tickets in timely manner
- Communicate with the end user with due respect and professionalism
- Escalate the cases to respective level 2 teams for DB, Networking, Security, datacenter, etc.
- Assist the client to generate reports for the technical issues.


Desired Candidate Profile

- Very good communication skills
- Experience in working helpdesk team
- Should know basic networking
- Should have hands on experience on Windows Servers
- Should have hands on experience on Windows Client OS 10, 7, XP
- Should have hands on experience on backup software
- Should have hands on experience on M365
- Should have hands on experience on servers and storages
- Should have a valid passport
- Should be able to join immediately