Customer Service

• Actively participates in the provision of excellent service to guests.
• Welcomes guest courteously as per Hotel procedures.
• Converses with guests to obtain feedback and suggestions for improvement.
• Provides guests with correct and relevant information on all the Hotel’s products (e.g. types of rooms, rooms configuration and rates.)
• Attends to guest queries on telephone and at the counter.
• Handles customer complaints efficiently through appropriate interaction and referral to the Receptionist.