1. Customer Queries:
• Respond to customer payment-related queries within a set timeframe, ensuring that all issues are resolved efficiently.

2. Payment Follow-Up:
Maintain regular contact with customers through phone calls and emails to follow up on overdue payments, ensuring timely collections.

3. Internal Control Support:
• Assist the Credit Control Manager with the treatment of internal control items, including reconciling discrepancies and preparing documentation for audits.
• Provide administrative support for the credit control process, ensuring accuracy and compliance with company policies.

4. Customer Database Management:
Update and maintain the customer database with accurate information, including payment terms, contact details, and transaction histories.

5. Debtor Reviews:
Prepare and send out regular debtor reviews and reports to management, highlighting overdue accounts and follow-up actions.