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Outlet Supervisor
- Black River
- Not disclosed
- Posted Mar 24, 2026
- Closing 15/06/2026
- Food / Beverages / Catering
- Outlet Supervisor
- Food Service Supervisor
- Beverage Coordinator
- Catering Manager
Job Description
Main duties:
- Take part in training and implement accordingly
- Keep superior informed about all unusual matters concerning any plans affecting his/her area
- Assist Sub Section as and when required
- Ensure proper grooming of all staffs as per hotel standards
- Report any complaints or any other problems that may arise
- Attend to guests special requests
- Ensure that relevant and up-to-date information is given to guests
- Visit dining tables to check on guests and make sure they are satisfied with food choices and service
- Assist in providing the maximum of services & attention during guest stay (anniversary/special diners/etc)
- Participate in Eco standard/sustainable responsibility set by the hotel
- Help promote upselling
- Ensure efficient use of materials and equipments to minimise wastage
- Ensure energy saving (electricity, water)
- Ensure to be proactive in maximising sales and generating revenue
- Seek ways to cut waste and decrease operational costs
- Help generate weekly, monthly, and annual reports
- Hand-over informations/issues to Superior/Supervisor at the end of shift
- Follow strictly the procedure pertaining to section key
- Assist in setting the tone and help customers feel welcome
- Assist at organising and recording daily/monthly objectives review meeting
- Oversee all front and back of the restaurant operations
- Ensure that all administration procedures are strictly followed
- Assist maintaining quality control for all food served
- Analyze staff evaluations and feedback to improve the customer’s experience
- Assist in training new employees and provide ongoing training for all staff
- Oversee health code compliance and sanitation standards
- Ensure that all standards and hotel cash handling procedures are met
- Input new ideas for service and products
- Ensure that guest receive excellent service and magnifique experience
- Comply with all the sustainability commitments and practices implemented within business units
- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
- SC / HSC level or equivalent with professional training and experience
- Diploma with specialization in F&B from a recognized institution
- At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants.
- Computer literale including hotel management system
- Fluent in English and French both written and spoken, a third language preferred