Skills required

• Professional certification such as CompTIA A+ and N+, MCP or any other certification in computer repairs & maintenance.
• Proven experience in installation and support of computers and peripherals.
• Certificate / Diploma in IT would be an advantage.
• Ability to prioritize incident tickets based on business impact and/or urgency.
• Good team player.
• Excellent communication.

Duties

• Provide desktops, laptops & other hardware support.
• To install, upgrade, configure, and troubleshoot desktop operating systems.
• To install, upgrade, configure and troubleshoot desktop applications & system utilities.
• Provide L1 end-user support on printer installation, shared drive mapping, configure MS Outlook and network connectivity checks.
• Basic network support & troubleshooting.
• Perform IT asset inventory.
• Update and close all Infra related incidents logged as per priority SLA.
• Ensure faulty desktops/laptops are timely sent to & collected from 3rd Party Supplier and regular follow ups.