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Service Advisor

Full-time

Sector

Skills

United Motors Ltd (member of Leal Group) is hiring Service Advisors for its After Sales Service department.

MAIN FUNCTION:

To ensure a premium service to our customers and a smooth, accurate and timely flow of communication between customers and Workshop for an efficient and effective follow up of repairs and timely handover of vehicles.

RESPONSIBILITIES:

To undertake an efficient and personalized reception of customers’ vehicles as per established standards
To deal promptly and efficiently with customer complaints
To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customer’s expectations
To perform a thorough verification and pre-intervention investigation of Customer Vehicles as per established procedures and secure customer approval for all remedial work to be carried out
To determine/identify problems with a vehicle and provide the right information to the workshop
To maintain a systematic and efficient follow-up of customer vehicles

QUALIFICATIONS AND EXPERIENCE

An HSC with at least 3 years’ experience within the Automobile Industry & in a customer-facing environment

SKILLS, COMPETENCIES AND OTHER DESIRABLE CRITERIA