Responsiblities:

• Contacting Debtors via phone calls, letters, emails, or even in-person visits to discuss overdue payments and negotiate repayment plans.
• Understanding Debt Terms, including payment schedules, interest rates, and any applicable fees.
• Maintain detailed records of all communication with debtors, including payment agreements, promises to pay, and any disputes.
• Maintain a professional and respectful demeanour.
• Ensure continuous communication with debtors to ensure adherence to repayment plans or to modify arrangements as needed.
• Ensure debt collection targets are met as per KPI set.
• Allocation of payment of debtors.
• Reconciliation of debtors Account.
• Manage and resolve customer complaints and disputes in a timely and professional manner.
• Any other cognate duties as may be required by management from time to time.