Main Duties:

• Assist in follow-up of overdue customer accounts through different channels of communication.
• Assist in the preparation and updating of recovery files and documentation.
• Maintain up-to-date and accurate records of customer interactions and recovery actions.
• Update internal systems with payment status and and customer response.
• Assist in the preparation of cases for escalation to senior recovery or legal teams when required.
• Monitor payment arrangements and flag missed or delayed payments.
• Assist in the reconciliation of payments received with customer accounts.
• Provide clear explanations on outstanding balances and payment options to customers.
• Ensure strict confidentialty of customer information.