Customer Service

• Works with all departments (housekeeping, food services, etc.) to meet guests’ needs.
• Acts as the hotel’s main point of contact for our guests.
• Provides personalized service to guests.
• Offers packing & unpacking service.
• Upsells and maintain our TripAdvisor on first position.
• Has a thorough understanding of all spirits and specialty foods in stock.
• Assesses and restocks wine and spirit collections as necessary.
• Serves meals and pour drinks for guests.
• Ensures guests’ rooms are clean and up to room standards.
• Welcomes guests/visitors upon their arrival at the entrance of Villas and introduces himself/herself.
• Guides guests through all phases of their Villas experience, delivering timely and complete services in a positive and friendly manner.
• Proposes unpacking of luggage and ironing services as per Hotel’s procedures.
• Gives a brief description of the Villa and resort’s facilities, and maintains an accurate knowledge of all services/features and local attractions/activities to respond to guest inquiries accurately.
• Asks guests if they have any special requests during their stay at the Villa/Hotel and ensures that these are communicated promptly to the appropriate department(s)/person(s).
• Ability to handle sensitive matters with efficiency and discretion.
• Prepares the bath as per guest request.
• Helps disabled guests.
• Remains immediately available during assigned shift, to respond to guests’ needs.
• Assists in the arrangement of personal services, such as hairdressing, manicure, massage, etc., for Villas guests.
• Bids Farewell to guests, using guests' surname when known, and encourages them to return.