- Keep his superior informed about all unusual matters concerning any plans affecting his/her area
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- Gives relevant and up-to-date information to guests
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- Ensure high level of quality services are delivered to guests at all times
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- Interact with guests to obtain feedback and suggestions for improvement
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- Handle and monitor of guests complaints and the relevant follow up action required
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- Inform guests about the marine environment and its protection
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- Focus on guests’ security and provide immediate assistance when in difficulty
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- To assist superiors in carrying out the daily/monthly inventory of all items found in the department
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- Ensure proper billing of sports activities
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- Report any breakages, defects, loss of operating equipments and accessories to Superior
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- Participate in Eco Standard/Sustainable Responsibility set by the hotel
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- Attend daily briefings in his/her department
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- Ensure effective and efficient organisation of respective activities
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- Follow-up of all procedures as per SOP
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- Respect health and safety procedures
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- Prepares boathouse equipment and material
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- Removes boats after closing of boathouse and arranges in their respective places
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- Consult with immediate superior about organisational aspects of special events being planned
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- Contact superiors/Duty Manager immediately in case of injuries or sickness during Boathouse activities
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- Comply with all the sustainability commitments and practices implemented within business units
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- Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
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