Verifies that all delegated duties are carried out in accordance with the Hotel’s, departmental standards and checklists, and with Management instructions.

• Ensures that all treatment procedures are correctly carried out.

• Double-checks guest information prior to treatment or any other spa & wellness services to confirm guest requirements, preferences and/or allergies to any products.

• Complies with all SOP(s) whilst monitoring their professional execution and maintains a detailed knowledge of the SOP(s) of all treatments offered

•  Maintains a detailed knowledge of the products used and any other retail items, and keeps up to date with any new products and treatment.

• Follows and carries out Housekeeping rules as stated in the Manual, ensuring the treatment room is kept clean and tidy at all times.

• Ensures the smooth day-to-day running of the treatment area and oversees that SOP(s) are maintained at all times.

• Complies with grooming and self-hygiene, and with safety regulations at all times.

• Ensures that the necessary duties in terms of opening and closing of the work area, including responsibility, cleanliness, and presentation of assigned area, are carried out accordingly.

• To assist in keeping up the team member bathrooms, showers, and preparation room clean and tidy at all times.

• Abides to punctuality rules and regulations at all times, arriving at work area prepared and ready, and remains at LUX*ME during working hours.