Reservations Assistant

Job Descriptions & Key Responsibilities:

• To attend and handle all incoming and outgoingt room reservation requests, as per the hotel standards and procedures.

Duties & Responsibilties:

• Process all reservation requests, changes, and cancellations in a prompt and courteous manner.
• Identify guest's reservation needs, determine appropriate room type, and verify availabilitiy of room type and rate.
• Provide best options for accommodation- arranging all services for guests and serve as point of contact.
• To prepare statistics reports on room occupancy, average room rate amongst others.
• To ensure that all reservations correspondence is filed correctly and forwarded to Rooms Division Manager in a timely and organised manner.

Professional Experience & Requirements:

• Minimum Higher School Certificate (HSC).
• At least 1-2 years of prior experience in similar role in hotel environment.
• Positiveattitude, charming and analytically capable.
• Excellent command of oral and written English & Fench.
• Sound knowledge of Microsoft Office tools, knowledge of opera is desirable.
• Ability to work morning or evening shifts, on Sundays or Public Holidays.