Key Responsibilities
Welcome guests warmly and ensure a smooth and efficient check-in and check-out experience in accordance with hotel standards.
Handle guest enquiries, requests, and complaints professionally, ensuring prompt resolution and accurate record keeping.
Perform Night Audit duties when required.
Ensure all registration cards and check-in documentation are completed accurately.
Process pre-authorizations and payment transactions in line with hotel procedures.
Verify, sort, and file guest bills and supporting documentation from hotel outlets.
Ensure departure bills are prepared accurately and billing instructions are followed.
Clear and archive guest documentation upon departure.
Answer telephone calls professionally and in accordance with established standards.
Promote hotel facilities, services, and special offers to guests.
Ensure all special requests and guest preferences are actioned and followed up accordingly.
Assist guests with foreign exchange transactions while adhering to hotel policies and local regulations.
Coordinate effectively with Housekeeping, Food & Beverage, Reservations, and other departments to ensure seamless guest service.
Maintain high standards of guest satisfaction and contribute to the smooth operation of the Front Office.
Perform any other related duties as assigned by the Front Office Manager.
Candidate Profile
SC/HSC or equivalent qualification.
Minimum of 2 years' experience in a Front Office, Reception, or similar role, preferably within the hospitality industry.
Good knowledge of Property Management Systems (PMS), preferably Opera.
Excellent verbal and written communication skills.
Strong customer service orientation with a professional and positive attitude.
Well-groomed, organised, and detail-oriented.
Ability to work efficiently in a fast-paced environment and remain calm under pressure.
Courteous, tactful, and able to build positive relationships with guests and colleagues.
Flexible to work shifts, weekends, public holidays, and night duties when required.