DUTIES AND RESPONSIBILITIES

1

Operational Oversight

−        Conduct routine inspections to ensure facilities are clean, functional, and compliant with safety regulations.

−        Act as the primary point of contact for tenants and customers during shifts, addressing queries or concerns promptly.

−        Prepare reports, including inspection checklists, outlining operational activities, issues, and recommended improvements.

−        Ensure site rules and regulations are adhered to during events and operational activities.

−        Work under strict deadlines and address after-hours requests as needed, based on workload and urgency.

−        Assist in scheduling and coordinating events organised by management, ensuring smooth execution.

−        Collaborate with operations and other team members to ensure tenant satisfaction and the smooth functioning of the centre.

2

Customer Service

−        Handle visitor complaints and feedback professionally and ensure timely resolution.

−        Provide information about services, policies and operational procedures to visitors.

3

Team Coordination

−        Manage and oversee the performance of security, housekeeping and maintenance staff on duty.

−        Coordinate between departments and business units to ensure seamless operations.

−        Conduct briefings and handovers to ensure all team members are informed of ongoing and upcoming tasks.

4

Tenant Liaison

−        Build strong relationships with tenants, addressing their operational and facility-related concerns.

−        Provide information about services, policies, and operational procedures to tenants.

−        Support new tenants with onboarding and ensure readiness of spaces/lots for occupation. 

−        Monitor tenant compliance with lease agreements, including operating hours, signage, and promotional activities.

−        Coordinate with the marketing team for all activities of the centre so that proper planning can be done.

−        Respond to tenant complaints, investigate concerns, and collaborate with relevant teams to resolve issues effectively. 

5

Facility Maintenance

−        Ensure all areas are at all times clean, well-lit and presentable.

−        Report and ensure all cases related to infrastructure and equipment requiring repair and maintenance are completed within stipulated timelines

6

Safety and Security

−        Monitor compliance with health and safety regulations, addressing any deviations.

−        Monitor security protocols, including crowd management during peak hours and emergencies.

−        Conduct checks on fire safety equipment and ensure evacuation plans are updated and visible.

7

Policy Enforcement

−        Ensure all tenants and customers adhere to Centre policies, including noise levels, waste disposal, and parking regulations. 

8

Emergency Management

−        Serve as the on-site contact for emergencies, including medical incidents, power outages, or security threats.

−        Coordinate evacuation procedures and liaise with emergency services when required.

Supervise and train maintenance staff on aspect of emergency to keep high standards of service delivery.

9

Any other duty as may be requested from time to time.