[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"i-lucide:chevron-down":3,"i-simple-icons:facebook":8,"i-simple-icons:instagram":10,"i-simple-icons:tiktok":12,"i-simple-icons:linkedin":14,"job-details-105985":17,"i-lucide:map-pin":77,"i-lucide:banknote":79,"i-lucide:calendar":81,"i-lucide:check":83,"i-lucide:heart":85,"i-lucide:share-2":87},{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":7},0,24,false,"\u003Cpath fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"m6 9l6 6l6-6\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":9},"\u003Cpath fill=\"currentColor\" d=\"M9.101 23.691v-7.98H6.627v-3.667h2.474v-1.58c0-4.085 1.848-5.978 5.858-5.978c.401 0 .955.042 1.468.103a9 9 0 0 1 1.141.195v3.325a9 9 0 0 0-.653-.036a27 27 0 0 0-.733-.009c-.707 0-1.259.096-1.675.309a1.7 1.7 0 0 0-.679.622c-.258.42-.374.995-.374 1.752v1.297h3.919l-.386 2.103l-.287 1.564h-3.246v8.245C19.396 23.238 24 18.179 24 12.044c0-6.627-5.373-12-12-12s-12 5.373-12 12c0 5.628 3.874 10.35 9.101 11.647\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":11},"\u003Cpath fill=\"currentColor\" d=\"M7.03.084c-1.277.06-2.149.264-2.91.563a5.9 5.9 0 0 0-2.124 1.388a5.9 5.9 0 0 0-1.38 2.127C.321 4.926.12 5.8.064 7.076s-.069 1.688-.063 4.947s.021 3.667.083 4.947c.061 1.277.264 2.149.563 2.911c.308.789.72 1.457 1.388 2.123a5.9 5.9 0 0 0 2.129 1.38c.763.295 1.636.496 2.913.552c1.278.056 1.689.069 4.947.063s3.668-.021 4.947-.082c1.28-.06 2.147-.265 2.91-.563a5.9 5.9 0 0 0 2.123-1.388a5.9 5.9 0 0 0 1.38-2.129c.295-.763.496-1.636.551-2.912c.056-1.28.07-1.69.063-4.948c-.006-3.258-.02-3.667-.081-4.947c-.06-1.28-.264-2.148-.564-2.911a5.9 5.9 0 0 0-1.387-2.123a5.9 5.9 0 0 0-2.128-1.38c-.764-.294-1.636-.496-2.914-.55C15.647.009 15.236-.006 11.977 0S8.31.021 7.03.084m.14 21.693c-1.17-.05-1.805-.245-2.228-.408a3.7 3.7 0 0 1-1.382-.895a3.7 3.7 0 0 1-.9-1.378c-.165-.423-.363-1.058-.417-2.228c-.06-1.264-.072-1.644-.08-4.848c-.006-3.204.006-3.583.061-4.848c.05-1.169.246-1.805.408-2.228c.216-.561.477-.96.895-1.382a3.7 3.7 0 0 1 1.379-.9c.423-.165 1.057-.361 2.227-.417c1.265-.06 1.644-.072 4.848-.08c3.203-.006 3.583.006 4.85.062c1.168.05 1.804.244 2.227.408c.56.216.96.475 1.382.895s.681.817.9 1.378c.165.422.362 1.056.417 2.227c.06 1.265.074 1.645.08 4.848c.005 3.203-.006 3.583-.061 4.848c-.051 1.17-.245 1.805-.408 2.23c-.216.56-.477.96-.896 1.38a3.7 3.7 0 0 1-1.378.9c-.422.165-1.058.362-2.226.418c-1.266.06-1.645.072-4.85.079s-3.582-.006-4.848-.06m9.783-16.192a1.44 1.44 0 1 0 1.437-1.442a1.44 1.44 0 0 0-1.437 1.442M5.839 12.012a6.161 6.161 0 1 0 12.323-.024a6.162 6.162 0 0 0-12.323.024M8 12.008A4 4 0 1 1 12.008 16A4 4 0 0 1 8 12.008\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":13},"\u003Cpath fill=\"currentColor\" d=\"M12.525.02c1.31-.02 2.61-.01 3.91-.02c.08 1.53.63 3.09 1.75 4.17c1.12 1.11 2.7 1.62 4.24 1.79v4.03c-1.44-.05-2.89-.35-4.2-.97c-.57-.26-1.1-.59-1.62-.93c-.01 2.92.01 5.84-.02 8.75c-.08 1.4-.54 2.79-1.35 3.94c-1.31 1.92-3.58 3.17-5.91 3.21c-1.43.08-2.86-.31-4.08-1.03c-2.02-1.19-3.44-3.37-3.65-5.71c-.02-.5-.03-1-.01-1.49c.18-1.9 1.12-3.72 2.58-4.96c1.66-1.44 3.98-2.13 6.15-1.72c.02 1.48-.04 2.96-.04 4.44c-.99-.32-2.15-.23-3.02.37c-.63.41-1.11 1.04-1.36 1.75c-.21.51-.15 1.07-.14 1.61c.24 1.64 1.82 3.02 3.5 2.87c1.12-.01 2.19-.66 2.77-1.61c.19-.33.4-.67.41-1.06c.1-1.79.06-3.57.07-5.36c.01-4.03-.01-8.05.02-12.07\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":15,"hidden":16},"\u003Cpath fill=\"currentColor\" d=\"M20.447 20.452h-3.554v-5.569c0-1.328-.027-3.037-1.852-3.037c-1.853 0-2.136 1.445-2.136 2.939v5.667H9.351V9h3.414v1.561h.046c.477-.9 1.637-1.85 3.37-1.85c3.601 0 4.267 2.37 4.267 5.455v6.286zM5.337 7.433a2.06 2.06 0 0 1-2.063-2.065a2.064 2.064 0 1 1 2.063 2.065m1.782 13.019H3.555V9h3.564zM22.225 0H1.771C.792 0 0 .774 0 1.729v20.542C0 23.227.792 24 1.771 24h20.451C23.2 24 24 23.227 24 22.271V1.729C24 .774 23.2 0 22.222 0z\"\u002F>",true,{"@context":18,"@type":39,"@id":40,"id":41,"title":42,"slug":43,"location":44,"jobType":45,"workArrangement":46,"salaryRange":47,"showSalary":16,"category":48,"postedAt":53,"closingAt":54,"company":55,"tags":62,"description":76,"isFirstJobFriendly":6},{"@vocab":19,"hydra":20,"id":21,"title":22,"slug":23,"location":24,"jobType":25,"workArrangement":26,"salaryRange":27,"showSalary":28,"category":29,"postedAt":30,"closingAt":31,"company":32,"logo":33,"tags":34,"description":35,"applyUrl":36,"isFirstJobFriendly":37,"site":38},"https:\u002F\u002Fapp.myjob.mu\u002Fapi\u002Fdocs.jsonld#","http:\u002F\u002Fwww.w3.org\u002Fns\u002Fhydra\u002Fcore#","JobItemOutput\u002Fid","JobItemOutput\u002Ftitle","JobItemOutput\u002Fslug","JobItemOutput\u002Flocation","JobItemOutput\u002FjobType","JobItemOutput\u002FworkArrangement","JobItemOutput\u002FsalaryRange","JobItemOutput\u002FshowSalary","JobItemOutput\u002Fcategory","JobItemOutput\u002FpostedAt","JobItemOutput\u002FclosingAt","JobItemOutput\u002Fcompany","JobItemOutput\u002Flogo","JobItemOutput\u002Ftags","JobItemOutput\u002Fdescription","JobItemOutput\u002FapplyUrl","JobItemOutput\u002FisFirstJobFriendly","JobItemOutput\u002Fsite","JobItemOutput","\u002Fapi\u002F.well-known\u002Fgenid\u002F7899be6ef3c2c006d490",105985,"INCIDENT MANAGER ","incident-manager","Moka","Full-time","On-site","31,000 – 40,000",{"@type":49,"@id":50,"name":51,"slug":52},"JobCategory","\u002Fapi\u002F.well-known\u002Fgenid\u002F3700ad3d30ff34295d1b","Call Centers \u002F BPO \u002F Customer Service \u002F Languages","call-centers-bpo-customer-service-languages","Posted Nov 12, 2026","Closing 12\u002F12\u002F2026",{"@type":56,"@id":57,"id":58,"name":59,"slug":60,"logo":61},"JobCompany","\u002Fapi\u002F.well-known\u002Fgenid\u002F4ad11c841bc2d1498230",188,"DIGITAL 4 BUSINESS","digital-4-business","https:\u002F\u002Fapp.myjob.mu\u002Fapi\u002Fjob-board\u002Ffile?filePath=client-logo\u002F9419db1a-8e89-4a6a-b0aa-b21244607ef0.png",[63,67,70,73],{"@type":64,"@id":65,"label":66},"JobTag","\u002Fapi\u002F.well-known\u002Fgenid\u002F4764e69aea9cb77f9185","Incident Manager",{"@type":64,"@id":68,"label":69},"\u002Fapi\u002F.well-known\u002Fgenid\u002F3c8ab278f138dd57dc1e","Operations Manager",{"@type":64,"@id":71,"label":72},"\u002Fapi\u002F.well-known\u002Fgenid\u002F30a5d802a4cfac3d7d26","Customer Service",{"@type":64,"@id":74,"label":75},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fefba5626fd635911ff6f","Support Manager","\u003Cp>\u003Cstrong>MISSIONS \u003C\u002Fstrong>🎯 \u003Cstrong>:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>En tant qu'Incident Manager, vous serez en charge de la gestion des incidents de crise, la mise en place et le suivi des plans d'actions, les instances de revue des incidents, les post mortem des incidents P1 et l'amélioration continue de l'activité de gestion des incidents et de l'analyse des retours d'expérience (REX)\u003C\u002Fp>\u003Ch2>Livrables attendus 📋\u003C\u002Fh2>\u003Cul>\u003Cli>Assistance aux conférences techniques et opérationnelles de gestion d'incidents\u003Cul>\u003Cli>Instances techniques de gestion d'incidents :\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>Documentation diverse relative aux conférences techniques et à la gestion du chronogramme de l'incident\u003C\u002Fli>\u003Cli>Documentation et diffusion de la communication sur les incidents\u003C\u002Fli>\u003Cli>Structuration des réflexions sur les impacts\u003C\u002Fli>\u003Cli>Solutions palliatives\u003C\u002Fli>\u003Cli>Correctifs\u003C\u002Fli>\u003Cli>Prises de décision\u003C\u002Fli>\u003Cli>Invitation des intervenants\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Gestion du processus incident\u003C\u002Fstrong> 📈\u003C\u002Fp>\u003Cul>\u003Cli>Gestion, mise en place et suivi du reporting lié aux plans d'actions\u003Col>\u003Cli>Audit, actualisation du portefeuille d'incidents, comprenant :\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003Cli>Consolidation et diffusion des « morning checks »\u003C\u002Fli>\u003Cli>Gestion des tableaux de bord et des reporting\u003C\u002Fli>\u003Cli>Mise en place des procédures et des règles\u003C\u002Fli>\u003Cli>Les délais\u003C\u002Fli>\u003Cli>Les tickets en attente\u003C\u002Fli>\u003Cli>La documentation des consignes\u003C\u002Fli>\u003Cli>Suivi des actions de contrôle sur le respect des processus et procédures, incluant :\u003C\u002Fli>\u003Cli>L'audit\u003C\u002Fli>\u003Cli>Le benchmarking\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Contribution à l'amélioration du processus incident\u003C\u002Fstrong> ✅\u003C\u002Fp>\u003Cul>\u003Cli>Outils\u003C\u002Fli>\u003Cli>Processus\u003C\u002Fli>\u003Cli>Projet d'optimisation de la qualité\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Il est important d'être attentif et acteur du climat social, ainsi que de faire appliquer les règles et la politique de l'entreprise.\u003C\u002Fp>\u003Cp>Compétences requises 💡\u003C\u002Fp>\u003Cul>\u003Cli>Capacité à communiquer efficacement en interne (avec les équipes et le management) comme en externe (avec les clients, les fournisseurs, etc.)\u003C\u002Fli>\u003Cli>Rigueur\u003C\u002Fli>\u003Cli>Pédagogie\u003C\u002Fli>\u003Cli>Contrôle\u003C\u002Fli>\u003Cli>Capacité à analyser et à comprendre\u003C\u002Fli>\u003Cli>Qualité rédactionnelle\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Vous vous êtes reconnus ? Envoyez-nous votre CV + lettre de motivation en français sur \u003Ca target=\"_blank\" href=\"mailto:recrutement@digital4b.fr\" aria-label=\"Lien recrutement@digital4b.fr\" rel=\"noopener noreferrer\">recrutement@digital4b.fr\u003C\u002Fa>\u003C\u002Fp>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":78},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"\u002F>\u003Ccircle cx=\"12\" cy=\"10\" r=\"3\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":80},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Crect width=\"20\" height=\"12\" x=\"2\" y=\"6\" rx=\"2\"\u002F>\u003Ccircle cx=\"12\" cy=\"12\" r=\"2\"\u002F>\u003Cpath d=\"M6 12h.01M18 12h.01\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":82},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M8 2v3m8-3v3\"\u002F>\u003Crect width=\"18\" height=\"18\" x=\"3\" y=\"3\" rx=\"2\"\u002F>\u003Cpath d=\"M3 9h18\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":84},"\u003Cpath fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M20 6L9 17l-5-5\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":86},"\u003Cpath fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M2 9.5a5.5 5.5 0 0 1 9.591-3.676a.56.56 0 0 0 .818 0A5.49 5.49 0 0 1 22 9.5c0 2.29-1.5 4-3 5.5l-5.492 5.313a2 2 0 0 1-3 .019L5 15c-1.5-1.5-3-3.2-3-5.5\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":88},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Ccircle cx=\"18\" cy=\"5\" r=\"3\"\u002F>\u003Ccircle cx=\"6\" cy=\"12\" r=\"3\"\u002F>\u003Ccircle cx=\"18\" cy=\"19\" r=\"3\"\u002F>\u003Cpath d=\"m8.59 13.51l6.83 3.98m-.01-10.98l-6.82 3.98\"\u002F>\u003C\u002Fg>"]