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Delivery Manager","service-delivery-manager","Plaines Wilhems","Full-time","On-site","76,000 – 100,000",{"@type":49,"@id":50,"name":51,"slug":52},"JobCategory","\u002Fapi\u002F.well-known\u002Fgenid\u002F07d6cd75e029eea16b98","ICT \u002F IT \u002F Web","information-technology","Posted Nov 11, 2026","Closing 11\u002F12\u002F2026",{"@type":56,"@id":57,"id":58,"name":59,"slug":60},"JobCompany","\u002Fapi\u002F.well-known\u002Fgenid\u002F395980021980a4959d43",781,"RHT Holding Ltd","rht-holding-ltd",[62,66,69,72],{"@type":63,"@id":64,"label":65},"JobTag","\u002Fapi\u002F.well-known\u002Fgenid\u002F8c3fd754fb45df66f3d2","Service Delivery",{"@type":63,"@id":67,"label":68},"\u002Fapi\u002F.well-known\u002Fgenid\u002F4c55416617709d7e2ec4","Service Manager",{"@type":63,"@id":70,"label":71},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fde8bb246bd888b7b81ae","Operations Manager",{"@type":63,"@id":73,"label":74},"\u002Fapi\u002F.well-known\u002Fgenid\u002F16851c1598265d882ff9","Team Leader","\u003Cp>\u003Cspan style=\"color: inherit; font-family: inherit; font-size: 1rem;\">The role\nensures that projects and service requests are delivered safely to agreed\nscope, quality, timelines and cost; that customers receive responsive and\nconsistent support; and that service performance, team capability, operational\nrisks and continuous improvement are actively managed. The Manager works\nclosely with Sales, Commercial, Finance, suppliers and customers to support\nretention, service quality and sustainable business growth. The Manager also ensures that\nICL’s strategies are translated into operational plans, and monitors\ncompetitors, market and technology trends in support of the company’s goals and\nobjectives.\u003C\u002Fspan>\u003C\u002Fp>\n\n\n\n\u003Cp>\u003Cb>\u003Cbr>\u003C\u002Fb>\u003C\u002Fp>\u003Cp>\u003Cb>What you'll do\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Lead the heads of our three business lines\n     and the Service Desk\u003C\u002Fli>\n \u003Cli>Deliver implementation projects on scope,\n     on time and on budget, from handover to customer sign-off\u003C\u002Fli>\n \u003Cli>Set delivery standards, SLAs and\n     escalation paths, and keep service performance on track\u003C\u002Fli>\n \u003Cli>Drive customer satisfaction through\n     service reviews, complaint resolution and continuous improvement\u003C\u002Fli>\n \u003Cli>Manage budgets, suppliers, stock and\n     monthly reporting\u003C\u002Fli>\n \u003Cli>Turn ICL's strategy into an operational\n     plan and spot new technology and market opportunities\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\u003Cp>\u003Cb>\u003Cbr>\u003C\u002Fb>\u003C\u002Fp>\u003Cp>\u003Cb>What you'll bring\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Degree or diploma in IT, Electronics,\n     Engineering, Automation, Telecommunications, Operations Management or a\n     related field\u003C\u002Fli>\n \u003Cli>5+ years in technical implementation,\n     service delivery, support or operations (ideally ICT), including 3+ years\n     leading teams\u003C\u002Fli>\n \u003Cli>Knowledge of service management (e.g.\n     ITIL), project controls, and telematics, retail or building automation\n     solutions\u003C\u002Fli>\n \u003Cli>Strong leadership, planning and\n     problem-solving skills\u003C\u002Fli>\n \u003Cli>Fluent English and French\u003C\u002Fli>\n \u003Cli>Willingness to travel to customer sites; a\n     driving license may be required\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>An MBA, or PMP,\nPRINCE2 or ITIL certification, is a plus.\u003C\u002Fp>\n\n\u003Cp>\u003Cb>\u003Cbr>\u003C\u002Fb>\u003C\u002Fp>\u003Cp>\u003Cb>Why join ICL\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>A senior role with a direct line to the\n     Managing Director\u003C\u002Fli>\n \u003Cli>Varied, hands-on work with modern\n     technology solutions\u003C\u002Fli>\n \u003Cli>Training and Development\u003C\u002Fli>\n \u003Cli>An attractive package in line with your\n     experience\u003C\u002Fli>\n\u003C\u002Ful>\u003Cdiv>\u003Cbr>\u003C\u002Fdiv>\u003Cdiv>\u003Cp>\u003Ci>Only shortlisted\ncandidates will be contacted.\u003C\u002Fi>\u003C\u002Fp>\u003C\u002Fdiv>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":77},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"\u002F>\u003Ccircle cx=\"12\" cy=\"10\" r=\"3\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":79},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Crect width=\"20\" height=\"12\" x=\"2\" y=\"6\" rx=\"2\"\u002F>\u003Ccircle cx=\"12\" cy=\"12\" r=\"2\"\u002F>\u003Cpath d=\"M6 12h.01M18 12h.01\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":81},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M8 2v3m8-3v3\"\u002F>\u003Crect width=\"18\" height=\"18\" x=\"3\" y=\"3\" rx=\"2\"\u002F>\u003Cpath d=\"M3 9h18\"\u002F>\u003C\u002Fg>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":83},"\u003Cpath fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M20 6L9 17l-5-5\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":85},"\u003Cpath fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M2 9.5a5.5 5.5 0 0 1 9.591-3.676a.56.56 0 0 0 .818 0A5.49 5.49 0 0 1 22 9.5c0 2.29-1.5 4-3 5.5l-5.492 5.313a2 2 0 0 1-3 .019L5 15c-1.5-1.5-3-3.2-3-5.5\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":87},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Ccircle cx=\"18\" cy=\"5\" r=\"3\"\u002F>\u003Ccircle cx=\"6\" cy=\"12\" r=\"3\"\u002F>\u003Ccircle cx=\"18\" cy=\"19\" r=\"3\"\u002F>\u003Cpath d=\"m8.59 13.51l6.83 3.98m-.01-10.98l-6.82 3.98\"\u002F>\u003C\u002Fg>"]