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Division Manager","room-division-manager","Grand Port","Full-time","On-site","76,000 – 100,000",{"@type":49,"@id":50,"name":51,"slug":52},"JobCategory","\u002Fapi\u002F.well-known\u002Fgenid\u002Fcfb2be49f758c43ebbc1","Tourism \u002F Travel","tourism-and-hospitality","Posted Nov 8, 2026","Closing 29\u002F11\u002F2026",{"@type":56,"@id":57,"id":58,"name":59,"slug":60,"industry":51,"logo":61},"JobCompany","\u002Fapi\u002F.well-known\u002Fgenid\u002F8ae9f2ee04f7af94c77f",171,"Airport Hotel Ltd (Holiday Inn)","airport-hotel-ltd-holiday-inn","https:\u002F\u002Fapp.myjob.mu\u002Fapi\u002Fjob-board\u002Ffile?filePath=client-logo\u002F44698f8f-e172-4a63-9465-87b12134dcae.png",[63,67,70,73],{"@type":64,"@id":65,"label":66},"JobTag","\u002Fapi\u002F.well-known\u002Fgenid\u002F1e283e280c525ad71609","Rooms Division",{"@type":64,"@id":68,"label":69},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fbf181c0d63b1fd4b8051","Hotel Operations",{"@type":64,"@id":71,"label":72},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fc007d60b1496558e1cf7","Housekeeping and Front office",{"@type":64,"@id":74,"label":75},"\u002Fapi\u002F.well-known\u002Fgenid\u002Fcfeba95bd20f4f5fd254","Manager","\u003Cp>\u003Cb>KEY RESPONSIBILITIES\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cp>\u003Cb>1. Overall Rooms Division Management\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Oversee the daily\n     operations of the Front Office and Housekeeping departments.\u003C\u002Fli>\n \u003Cli>Ensure both\n     departments operate efficiently and in line with hotel procedures, IHG brand\n     standards and management expectations.\u003C\u002Fli>\n \u003Cli>Establish clear\n     departmental objectives, monitor performance and ensure accountability.\u003C\u002Fli>\n \u003Cli>Conduct regular\n     operational meetings and follow up on departmental action plans.\u003C\u002Fli>\n \u003Cli>Ensure effective\n     coordination between Front Office, Housekeeping, Maintenance, Reservations\n     and other operational departments.\u003C\u002Fli>\n \u003Cli>Identify operational\n     challenges and implement appropriate solutions.\u003C\u002Fli>\n \u003Cli>Ensure adequate\n     staffing, proper scheduling and effective allocation of resources.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>2. Front Office Operations\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Supervise and monitor\n     all Front Office activities, including reception, guest relations,\n     check-in, check-out, cashiering and night operations.\u003C\u002Fli>\n \u003Cli>Ensure a smooth guest\n     journey from arrival to departure.\u003C\u002Fli>\n \u003Cli>Monitor room\n     allocation, room availability, occupancy levels and inventory management.\u003C\u002Fli>\n \u003Cli>Ensure proper\n     management of overbookings, room discrepancies, VIP arrivals and special\n     guest requests.\u003C\u002Fli>\n \u003Cli>Handle escalated guest\n     complaints and ensure timely and effective resolution.\u003C\u002Fli>\n \u003Cli>Monitor guest\n     feedback, online reviews, IHG Guest Love and other guest satisfaction\n     indicators.\u003C\u002Fli>\n \u003Cli>Ensure accurate\n     billing, cash handling, credit procedures and compliance with hotel\n     policies.\u003C\u002Fli>\n \u003Cli>Ensure effective\n     communication between Front Office and Housekeeping regarding room status\n     and room readiness.\u003C\u002Fli>\n \u003Cli>Maintain high\n     standards of professionalism, grooming and guest engagement.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>3. Housekeeping Operations\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Oversee the daily\n     operations of the Housekeeping department, ensuring all guest rooms and\n     public areas meet the required cleanliness and presentation standards.\u003C\u002Fli>\n \u003Cli>Ensure rooms are\n     cleaned, inspected and released within the required operational timelines.\u003C\u002Fli>\n \u003Cli>Monitor room quality,\n     cleanliness, maintenance issues and guestroom presentation.\u003C\u002Fli>\n \u003Cli>Work closely with the\n     Executive Housekeeper to ensure proper allocation of room attendants and\n     supervisors.\u003C\u002Fli>\n \u003Cli>Monitor productivity,\n     room cleaning schedules and staffing requirements.\u003C\u002Fli>\n \u003Cli>Ensure proper\n     management of linen, guest supplies, cleaning materials and departmental\n     inventories.\u003C\u002Fli>\n \u003Cli>Conduct regular room\n     inspections and follow up on corrective actions.\u003C\u002Fli>\n \u003Cli>Ensure lost and found\n     procedures are strictly followed.\u003C\u002Fli>\n \u003Cli>Coordinate with\n     Maintenance to ensure defects and guestroom issues are addressed promptly.\u003C\u002Fli>\n \u003Cli>Monitor guestroom\n     readiness, particularly during high occupancy and back-to-back operations.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>4. Guest Experience and Quality Assurance\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Ensure consistent\n     delivery of exceptional guest service across both departments.\u003C\u002Fli>\n \u003Cli>Monitor guest\n     satisfaction scores, guest feedback and IHG quality performance\n     indicators.\u003C\u002Fli>\n \u003Cli>Take ownership of\n     guest complaints and ensure appropriate follow-up.\u003C\u002Fli>\n \u003Cli>Conduct regular\n     quality inspections of guest rooms, public areas and Front Office\n     operations.\u003C\u002Fli>\n \u003Cli>Ensure compliance with\n     IHG brand standards, quality assurance requirements and hotel SOPs.\u003C\u002Fli>\n \u003Cli>Identify areas for\n     improvement and implement action plans to enhance service quality.\u003C\u002Fli>\n \u003Cli>Promote a\n     guest-focused culture and ensure the team consistently demonstrates\n     professionalism and genuine hospitality.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>5. Financial and Operational Performance\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Monitor departmental\n     budgets, payroll costs and operational expenses.\u003C\u002Fli>\n \u003Cli>Control overtime,\n     casual labour and staffing costs while maintaining operational standards.\u003C\u002Fli>\n \u003Cli>Monitor productivity\n     and ensure effective use of manpower and departmental resources.\u003C\u002Fli>\n \u003Cli>Work closely with\n     Revenue Management and Reservations to maximise room revenue and occupancy\n     opportunities.\u003C\u002Fli>\n \u003Cli>Monitor room-related\n     operational costs, linen consumption, amenities and housekeeping supplies.\u003C\u002Fli>\n \u003Cli>Identify opportunities\n     to improve efficiency and reduce unnecessary expenses.\u003C\u002Fli>\n \u003Cli>Prepare and present\n     regular departmental performance reports to management.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>6. Leadership and People Development\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Lead, motivate and\n     develop the Front Office and Housekeeping teams.\u003C\u002Fli>\n \u003Cli>Ensure clear\n     communication of departmental expectations, responsibilities and\n     performance standards.\u003C\u002Fli>\n \u003Cli>Conduct regular\n     meetings with departmental managers and supervisors.\u003C\u002Fli>\n \u003Cli>Identify training\n     needs and ensure appropriate training plans are implemented.\u003C\u002Fli>\n \u003Cli>Monitor employee\n     performance and provide coaching and constructive feedback.\u003C\u002Fli>\n \u003Cli>Support recruitment,\n     onboarding, performance management and succession planning.\u003C\u002Fli>\n \u003Cli>Promote teamwork,\n     accountability, employee engagement and a positive working environment.\u003C\u002Fli>\n \u003Cli>Ensure compliance with\n     hotel policies, disciplinary procedures and employment regulations.\u003C\u002Fli>\n \u003Cli>Identify\n     high-potential employees and support their career development.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>7. Health, Safety and Security\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Ensure compliance with\n     hotel health, safety, hygiene and security procedures.\u003C\u002Fli>\n \u003Cli>Ensure all employees\n     are aware of emergency procedures and their responsibilities.\u003C\u002Fli>\n \u003Cli>Monitor safe working\n     practices within Front Office and Housekeeping.\u003C\u002Fli>\n \u003Cli>Ensure proper handling\n     of guest belongings, lost property and confidential information.\u003C\u002Fli>\n \u003Cli>Report and follow up\n     on accidents, incidents and safety concerns.\u003C\u002Fli>\n \u003Cli>Work closely with the\n     Security and Maintenance teams to maintain a safe environment for guests\n     and employees.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>8. Administration and Reporting\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Prepare and submit\n     departmental reports, operational updates and performance analysis.\u003C\u002Fli>\n \u003Cli>Monitor departmental\n     KPIs and implement corrective action plans where required.\u003C\u002Fli>\n \u003Cli>Ensure proper\n     documentation, checklists, handovers and departmental records are\n     maintained.\u003C\u002Fli>\n \u003Cli>Attend management\n     meetings and contribute to the hotel's overall operational strategy.\u003C\u002Fli>\n \u003Cli>Ensure that all\n     departmental SOPs are updated, communicated and consistently implemented.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>Essential\nskills:\u003C\u002Fb>\nStrong operational leadership across Front Office and Housekeeping; clear\nverbal and written communication; active listening and effective guest\ncomplaint resolution; sound judgement and practical problem-solving; effective\ndelegation, coaching and cross-departmental coordination; and the ability to\nprioritise competing guest needs, staffing requirements and room-readiness\ndemands.\u003C\u002Fp>\n\n\u003Cp>Technical\nand analytical skills: Ability to use hotel property-management and room-status\nsystems, maintain accurate operational records, and prepare spreadsheet-based\nreports. Ability to interpret occupancy forecasts, departmental budgets,\npayroll costs, productivity data and guest feedback, and translate findings\ninto operational action plans.\u003C\u002Fp>\n\n\u003Cp>\u003Cb>KEY PERFORMANCE INDICATORS (KPIs)\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cp>Performance will be assessed against the following indicators:\u003C\u002Fp>\n\n\u003Cul>\n \u003Cli>Guest satisfaction and\n     IHG Guest Love scores.\u003C\u002Fli>\n \u003Cli>IHG Quality Assurance\n     and brand standards compliance.\u003C\u002Fli>\n \u003Cli>Guestroom cleanliness\n     and inspection scores.\u003C\u002Fli>\n \u003Cli>Room readiness and\n     timely room release.\u003C\u002Fli>\n \u003Cli>Guest complaints and\n     service recovery effectiveness.\u003C\u002Fli>\n \u003Cli>Front Office\n     operational efficiency and check-in\u002Fcheck-out experience.\u003C\u002Fli>\n \u003Cli>Housekeeping\n     productivity and room attendant efficiency.\u003C\u002Fli>\n \u003Cli>Departmental payroll\n     and operating expenses against budget.\u003C\u002Fli>\n \u003Cli>Manpower planning and\n     overtime control.\u003C\u002Fli>\n \u003Cli>Employee engagement,\n     retention and training completion.\u003C\u002Fli>\n \u003Cli>Compliance with hotel\n     policies, SOPs and safety procedures.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>\u003Cb>General People & Culture\nSupport\u003C\u002Fb>\u003C\u002Fp>\n\n\n\n\u003Cul>\n \u003Cli>Assist the People & Culture Lead with HR\n     projects, audits, reporting and policy implementation.\u003C\u002Fli>\n \u003Cli>Support employee induction, internal\n     communication and hotel-wide engagement activities.\u003C\u002Fli>\n \u003Cli>Assist with the preparation of HR presentations,\n     reports and relevant documentation.\u003C\u002Fli>\n \u003Cli>Collaborate with the People & Culture Assistant\n     to ensure effective coordination of recruitment, onboarding and training\n     administration.\u003C\u002Fli>\n \u003Cli>Provide operational support to the People &\n     Culture department when required, while maintaining focus on the core\n     responsibilities of quality, learning and recruitment.\u003C\u002Fli>\n \u003Cli>Maintain confidentiality when handling employee,\n     candidate and hotel information.\u003C\u002Fli>\n \u003Cli>Perform other duties and assignments as directed\n     by the People & Culture Lead from time to time.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\n\n\n\n\n\n\u003Cp>\u003Cb>General\nResponsibilities\u003C\u002Fb>\u003C\u002Fp>\n\n\u003Cul>\u003Cli>Comply\nwith the hotel's health, safety and hygiene policies and procedures.\u003C\u002Fli>\u003Cli>Adhere to\nthe hotel's code of conduct, professional standards and applicable internal\npolicies.\u003C\u002Fli>\u003Cli>Be\nfamiliar with the property's safety, first aid, fire and emergency procedures.\u003C\u002Fli>\u003Cli>Identify\nand report potential hazards, incidents or situations that may affect employee\nor guest safety.\u003C\u002Fli>\u003Cli>Attend\nmeetings, training sessions and development activities as required.\u003C\u002Fli>\u003Cli>Maintain\nprofessional relationships with employees, HODs, external partners and other\nstakeholders.\u003C\u002Fli>\u003Cli>Demonstrate\ninitiative, accountability, discretion and a commitment to continuous\nimprovement.\u003C\u002Fli>\u003C\u002Ful>\u003Cdiv>\u003Ch2>Qualifications and Experience Required\u003C\u002Fh2>\u003Cp>Academic Qualifications\u003C\u002Fp>\u003Cul>\u003Cli>Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management or an equivalent recognised qualification.\u003C\u002Fli>\u003Cli>Additional professional certifications in Front Office Operations, Housekeeping Management, Revenue Management or Hospitality Leadership will be an advantage.\u003C\u002Fli>\u003Cli>Good knowledge of hotel operations, guest service standards and hospitality management principles.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Professional Experience\u003C\u002Fp>\u003Cul>\u003Cli>Minimum of 5 years' experience in the hotel or hospitality industry.\u003C\u002Fli>\u003Cli>Minimum of 2–3 years' experience in a supervisory or managerial position within Front Office, Housekeeping or Rooms Division.\u003C\u002Fli>\u003Cli>Previous experience managing or overseeing both Front Office and Housekeeping operations will be a strong advantage.\u003C\u002Fli>\u003Cli>Experience in an international hotel chain or branded hotel environment is preferred.\u003C\u002Fli>\u003Cli>Proven experience in managing teams, operational budgets, guest complaints, room inventory and departmental performance.\u003C\u002Fli>\u003Cli>Experience with IHG standards and systems will be an advantage.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Technical Knowledge\u003C\u002Fp>\u003Cul>\u003Cli>Good understanding of Property Management Systems (PMS), preferably Opera or equivalent hotel management systems.\u003C\u002Fli>\u003Cli>Knowledge of IHG brand standards, quality assurance requirements and guest satisfaction platforms.\u003C\u002Fli>\u003Cli>Understanding of room revenue management principles, occupancy, Average Daily Rate (ADR) and RevPAR.\u003C\u002Fli>\u003Cli>Good knowledge of housekeeping operations, room inspection procedures, room status management and inventory control.\u003C\u002Fli>\u003Cli>Proficiency in Microsoft Office, particularly Excel, Word and Outlook.\u003C\u002Fli>\u003Cli>Ability to analyse operational reports, identify performance gaps and implement corrective actions.\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":78},"\u003Cg fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\u003Cpath d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"\u002F>\u003Ccircle cx=\"12\" cy=\"10\" 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