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You will be in direct contact with our learners from the moment they join goFLUENT, helping them get started, answering their questions and making sure they get the most out of their learning experience.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan>If you enjoy \u003Cstrong>helping people, finding solutions, building relationships\u003C\u002Fstrong> and working in an \u003Cstrong>international and multicultural environment\u003C\u002Fstrong>, we would love to meet you!\u003C\u002Fspan>\u003C\u002Fp>\u003Ch4>\u003Cspan>📌 Your missions\u003C\u002Fspan>\u003C\u002Fh4>\u003Ch5>\u003Cspan>\u003Cstrong>Support our learners from day one\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh5>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Become an expert in our \u003Cstrong>products, services and learning solutions\u003C\u002Fstrong> to effectively support our new learners.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Introduce learners to our platform, its features and the 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improvement\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh5>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Be proactive in identifying ways to improve our internal processes and the quality of our responses.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Contribute to continuously improving the experience we provide to our learners.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Take initiative and suggest ideas that can make our customer service even more efficient and impactful.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan>🌟 You are the person we are looking for if...\u003C\u002Fspan>\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>You genuinely enjoy \u003Cstrong>helping others\u003C\u002Fstrong> and building trusting relationships with customers.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>You are \u003Cstrong>empathetic, patient and solution-oriented\u003C\u002Fstrong>, even when dealing with complex situations or conversations.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>You are \u003Cstrong>organized, responsive and autonomous\u003C\u002Fstrong>, and comfortable managing several requests and priorities at the same time.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>You have excellent \u003Cstrong>oral and written communication skills\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>You enjoy \u003Cstrong>working as part of a team\u003C\u002Fstrong> and collaborating in an international, multicultural environment.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>You have a strong \u003Cstrong>customer-focused mindset\u003C\u002Fstrong> and always strive to provide the best possible experience.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan>🔎 What we are looking for\u003C\u002Fspan>\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cstrong>Native or fluent German\u003C\u002Fstrong>, both written and spoken.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>\u003Cstrong>Advanced English\u003C\u002Fstrong>, both written and spoken, to collaborate effectively with our international teams.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Previous successful experience in \u003Cstrong>customer support, customer service or a similar customer-facing role\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Good computer skills and the ability to work confidently with different digital tools and platforms.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Comfortable communicating with customers by \u003Cstrong>phone, email and online communication channels\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>HSC or equivalent.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan>💙 Why join goFLUENT?\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan>At goFLUENT, you will join a \u003Cstrong>fast-growing Swiss-based company\u003C\u002Fstrong> with more than \u003Cstrong>26 years of experience in language learning\u003C\u002Fstrong> and a truly international presence.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan>Our Mauritius office is a \u003Cstrong>multicultural and vibrant hub\u003C\u002Fstrong>, working with colleagues, clients and learners from all around the world.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan>\u003Cstrong>You will have the opportunity to:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Work in an \u003Cstrong>international, innovative and multicultural environment\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Join a company combining \u003Cstrong>technology, content and human interaction\u003C\u002Fstrong> to transform language learning.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Develop your own language skills through the \u003Cstrong>goFLUENT learning platform\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Grow within a company that values \u003Cstrong>collaboration, continuous learning and employee development\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Make a direct impact by contributing every day to the success of thousands of learners worldwide.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Enjoy a friendly and welcoming workplace with \u003Cstrong>recreational areas, team events and a strong family spirit\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Benefit from \u003Cstrong>SWAN medical insurance\u003C\u002Fstrong> and transportation benefits, according to applicable conditions.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>Work \u003Cstrong>Monday to Friday, with no weekend work\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan>\u003Cstrong>🕐 Working hours:\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>\u003Cstrong>11:00 AM – 8:00 PM from April to October\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan>\u003Cstrong>12:00 PM – 9:00 PM from November to March\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch4>\u003Cspan>🚀 Ready to join the adventure?\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan>We can't wait to meet you and learn more 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