Trainee - International Banking (11 Months)

This role in the International Banking Unit is responsible to assist the team in executing their day-to-day business activities in line with external and internal guidelines and ensure all the onboarding, account maintenance and reviews are executed on a timely manner.

KEY RESPONSIBILITIES:

• Execute account opening within the respected timeframe
• Ensure all types of account maintenance are effected on a timely manner
• Provide support to customers regarding queries on Internet banking, bank statement balance, audit confirmation and debit card application
• Respond to queries from internal departments
• Attending calls from customers
• Prepare sales report for the business unit
• Ensure follow-up is done to clear logged Tracking Management System
• Monitoring the status of zero balance on opened accounts
• Monitoring the level of account opening and maintenance through an excel worksheet
• To ensure all KYC and Money Laundering requirements are being followed. To make regular checks and record/report findings.
• Ensure all proper documentation and compliance (AML etc) as required for customer & merchant signup and process for approvals.
• To ensure familiarity with the Money Laundering, Fraud Prevention and Health & Safety guidelines.
• To ensure that the department/unit complies with all financial regulations as set out by all regulatory bodies 
• To ensure all banking policies and procedures are adhered at all times
• Maintain compliance standards and adhere to banking procedures
• Work with audit, compliance and regulatory framework in order to achieve a high quality, compliant portfolio of client relationships

PREREQUISITES:

• Preferably a graduate or a degree in any field acceptable to the bank
• Good Knowledge of the International Banking & commercial set of products as well as a broad understanding of products available in the Bank
• Good understanding of tools such as world check.

SKILLS:

• Good knowledge of Excel and Word Processing tools.
• Good planning and organizing skills.
• Excellent oral and written communication skills
• Ability to work under pressure
• High levels of integrity and confidentiality