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satisfaction.\u003C\u002Fdiv>\u003Cdiv> → Assist with escalated customer complaints and complex technical problems as needed.\u003C\u002Fdiv>\u003Cdiv> → Monitoring support ticket queues assigned to self and ensuring timely responses to \ncustomer inquiries. \u003C\u002Fdiv>\u003Cdiv> → Maintaining support tools and systems for efficient issue tracking and resolution. \u003C\u002Fdiv>\u003Cdiv> → Ensuring compliance with service level agreements (SLAs) and customer service policies.\u003C\u002Fdiv>\u003Cdiv>\u003Cbr>\u003C\u002Fdiv>\u003Cdiv>Key Result Areas:\u003C\u002Fdiv>\u003Cdiv>\u003Cbr>\u003C\u002Fdiv>\u003Cdiv>  → Ensure follow-up with L1 support on TemC+ for affiliates in Run phase. \u003C\u002Fdiv>\u003Cdiv> → Ensure for the affiliates the L2 support on the TemC+ solution for affiliates in Run mode. \nand L1 for affiliates in deployment. \u003C\u002Fdiv>\u003Cdiv> → Ensure that escalation to Expertise teams was done, when required. \nWE’RE HIRING \nSUPPORT 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