Project Coordinator -Project Office

Duties will include: 

            Project Delivery

• Assist in preparing, reviewing and updating project plans.
• Schedule, organise and attend meetings, workshops and discussion groups and take the minutes of meeting.
• Organise and maintain documentations.
• Monitor and follow up on project tasks.
• Liaise with stakeholders to facilitate project execution.
• Handle project administrative tasks and logistics.        
• Carry out project quality assurance checks.

Service Excellence

• Coordinate Swan’s Service Excellence programme to promote the practical application of Swan’s Service Principles across The Group.
• Plan and facilitate Service Champions sessions, workshops, onboarding, and engagement activities.
• Manage programme communications, materials, logistics, and documentations.
• Monitor engagement and progress, gather feedback, and identify areas for improvement.
• Support and promote the culture of Service Excellence and continuous improvement.

Technical and behavioural skills:

• Knowledge of the essentials of Project Management.
• Good command of Microsoft Office tools.
• Excellent verbal and written communication skills.
• Ability to work in a structured and organised manner.
• Ability to work under pressure and meet tight deadlines.
• Service-minded.
• Detail-oriented and proactive, with strong problem-solving skills.

Qualifications and Experience: 

• University degree in an IT/Business related field.
• A certification in project management would constitute an advantage.
• A minimum of 5 years work experience with involvement in project management and exposure to a strong continuous service improvement culture.